Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I have problem with my father gmail account. Web browser,

I have problem with...

I have problem with my father gmail account

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser, but he open the account and put his cell number only as back up and now he lost his phone

Technician's Assistant: What troubleshooting have you tried?

He does not use different email , no even secret question, so I do not know what to do

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

He is very old man, and we need his account open because very importan document from immigration office is in there

Show More
Show Less
Ask Your Own Email Question
Answered in 7 minutes by:
3/7/2018
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,894
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your fathers email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Email Question

Google/gmail are free accounts. Policy requires that users keep current back up methods in place to gain access to the

accounts as there are not 'people' who monitor them to let users in if locked out of free accounts. Its a 'computer program'.

There are a couple of ways around this. If he used that gmail and logged in automatically, you may be able to 'reveal' that password ***** see what it is depending on what browser he used.

"browser"

What browser are you using? firefox/chrome/safari/internet explorer/edge?

Firefox is blue with orange fox wrapped around a globe.

Chrome is red/green/yellow with a blue dot in the middle of a circle.

Edge is a dark blue small e.

Internet explorer is a small light blue e."

Ask Your Own Email Question
Customer reply replied 4 months ago
my fathers email is***@******.***
Customer reply replied 4 months ago
it is lock, please unlock his email
let me know the new password
Customer reply replied 4 months ago
are you there?

Yes, i am here. Did you get my questions and response?

There are a couple of ways around this. If he used that gmail and logged in automatically, you may be able to 'reveal' that password ***** see what it is depending on what browser he used.

"browser"

What browser are you using? firefox/chrome/safari/internet explorer/edge?

Firefox is blue with orange fox wrapped around a globe.

Chrome is red/green/yellow with a blue dot in the middle of a circle.

Edge is a dark blue small e.

Internet explorer is a small light blue e."

Ask Your Own Email Question
Customer reply replied 4 months ago
mozilla
Customer reply replied 4 months ago
it is not automatically login. we need to login with his password. but now it is not working.
Customer reply replied 4 months ago
hellooo

The only recovery on that gmail is a number ending in 02.

You may have to go through and try to 'reveal' the password ***** see if it is stored there.

Use this link and follow REVIEWING AND DELETING PASSWORDS. I am here, but i need time to reply

and get your links.

https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import#w_viewing-and-deleting-passwords

Ask Your Own Email Question
Customer reply replied 4 months ago
I can give to you his number, but hi lost his phone
75146202
Customer reply replied 4 months ago
I can change his password ***** if I get into. Please tray, his password ***** 12345678

That will not help us if he cannot get the code to the phone. You have one of two options here.

You can use what i sent you to try and reveal it or go get a burner phone or free one from his carrier

and activate it long enough to get a code and then turn the phone back in to keep your costs down.

These are the only two options you have as that password ***** working, and it is the only recovery he put in place.

Use this link and follow REVIEWING AND DELETING PASSWORDS. I am here, but i need time to reply

and get your links.

https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import#w_viewing-and-deleting-passwords

I am required to send this, even though we are not done. Please understand i can only go by google rules,

but those two things should get you in.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

Ask Your Own Email Question
Customer reply replied 4 months ago
thank you.

You are very welcome. Please reply back with results when done. I will be in the office for a bit longer this evening

to try to help you finish up.

Franklin

Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,894
Experience: Technical Support Coach at Liberty Tax Service
Verified
Isaac Franklin and 87 other Email Specialists are ready to help you
Ask your own question now

Hi, can you please let me know if you need anything else on this issue so i can close out for my records or further assist you?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,894
1,894 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

Isaac Franklin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My husband has hacked my gmail account because I caught him
My husband has hacked my gmail account because I caught him with very sensitive information on his phone including evidence of homosexuality, possible pedophilia, & other behaviors. I deleted the acco… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I had a email with you guys for years and left my old cell
i had a email with you guys for years and left my old cell number go when i was inside a hospital outa money etc but just the will to get better so when asked to identify it goes back to my old cell w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
This is sasha hoge and my friend is right beside me and he
Hello this is sasha hoge and my friend is right beside me and he does not remember his password ***** his emial and he does not have that phone number any longer. So my question is how can he get his … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
My husband is trying to access his email and it keeps giving
my husband is trying to access his email and it keeps giving him an error that his password ***** ***** correct. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I do not remember my password. Nothing your system suggests
I do not remember my password. Nothing your system suggests is working. I want to talk to a live human being that can help me. My phone number at work is(###) ###-#### My cell phone number is(###) ###… read more
Andrew Harris
Andrew Harris
Consultant
73 satisfied customers
My elderly father cannot remember his email password.
My elderly father cannot remember his email password. Because he has a Jitterbug phone we cannot receive text codes to get into his email. Is there a phone # we can call or someone we can get in conta… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Google says they cannot verify that it belongs to me, gmail,
google says they cannot verify that it belongs to me … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Is there a number I can call? complicated issue with a gmail
is there a number I can call ? complicated issue with a gmail acct linked to my phone … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
How can I find 2 different gmail accounts, which are
How can I find 2 different gmail accounts, which are attached to my same cell number? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My brother, Jon Thomson has an g-mail account under - he
James - my brother, Jon Thomson has an g-mail account under***@******.*** - he lost his job today and they took his cell phone so he doesn't have a cell phone - right now. He will soon. Whenever he us… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Help me recover my gmail account. About one hour ago!
Anything else you want the email expert to know before I connect you?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
My father, Jack Hilker, died in 2013. Since then, we've not
My father, Jack Hilker, died in 2013. Since then, we've not been able to get his email working. My mom would like to get her gmail working. We don't know my dad's login or password ***** would like to… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
I can't log in to my husbands account - he smashed his phone
I can't log in to my husbands account - he smashed his phone & it wont even turn on. he has a new S7 but its a micro sim & I'm tying to recover any numbers for him (he has his own business) but now he… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I am trying to setup a Tablet that I bought for my father in
I am trying to setup a Tablet that I bought for my father in law. He remembers his password ***** Gmail, but it doesn't work. So he obviously doesn't remember it correctly. But we just can't seem to d… read more
Yvette
Yvette
Bachelor of Science
17 satisfied customers
My father forgot his password and his cell phone is no
My father forgot his password ***** his cell phone is no longer in service, what can I do? … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
My son is trying to retrive his email account. He doesnt
My son is trying to retrive his email account. He doesnt have the password ***** to a fire. He just opened the account last month and now he has a different phone number. He did not put in an alternat… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I need to recovery my gmail account. I lost all data on my
I need to recovery my gmail account. I lost all data on my cell phone … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can't seem to locate and retrieve my son's gmail account
I can't seem to locate and retrieve my son's gmail account on his Samsung tablet … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x