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Cannot receive emails on my Outlook. I'm just looking at…

Customer Question
Cannot receive emails on...

Cannot receive emails on my Outlook

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

I'm just looking at emails in Outlook as usual. My internet connection seems OK

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Nothing has been added in at least one year

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I can send emails but cannot receive emails

Submitted: 6 months ago.Category: Email
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Answered in 2 minutes by:
3/6/2018
Email technician: Cody, Senior Systems Administrator replied 6 months ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,306
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 6 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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