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I have a mac, my boyfriend stole my cellphone and i can't…

Customer Question
I have a mac...

I have a mac, my boyfriend stole my cellphone and i can't get into my email "*****@******.***" because of him, can you help? all i have is a home line to call

Technician's Assistant: When did you last change your password ***** Apple ID?

I dont even have an apple id because i dont pay for music and i dont have a cellphone so i'm not sure

Technician's Assistant: JustAnswer requires a modest payment. You'll see the amount on the next page. It's way less expensive than face-to-face would cost. And you're covered by our 100% satisfaction guarantee.

Can you give me a 1800 help number or something ill call off my house phone to verify my identity

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I deleted all the account info of mine off the computer because i want to reset the passwords myself and he still is logged into all my accounts including airbnb on a cellphone

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not really i just need help thank you

Submitted: 4 months ago.Category: Email
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Answered in 2 hours by:
3/6/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,854
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Do you mean you need to reset the password ***** you Gmail address but no longer have access to you phone number registered on file with the email address?
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Email technician: bbao, IT Consultant replied 4 months ago

Thanks for your clarification. The following questions and hints might be personal, do you mind to request a phone call from your side? It is not recommended to disclose the info here as all discussion on this page is publicly visible on the Internet. Please be aware a phone call needs an extra, fixed charge. Please advise. Thanks.

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