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Thunderbird has been fine for years, but lately it will only…

Customer Question
Thunderbird has been fine...

Thunderbird has been fine for years, but lately it will only send email once in a while. Usually it says it is connected, but times out without sending. I installed Avast antivirus last year, but the failure to send is much more recent than that.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows ten

Technician's Assistant: When did you last update your AntiVirus?

It does it automatically--don't know

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
3/6/2018
Email technician: Jason Jones, Computer Technician replied 4 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,221
Experience: 10+ years of work experience.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

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Email technician: Jason Jones, Computer Technician replied 4 months ago

May I ask how many email accounts you have setup in the Thunderbird application?

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Customer reply replied 4 months ago
just one
Email technician: Jason Jones, Computer Technician replied 4 months ago

Thank you for responding. When you do attempt to send an email and it fails, are you given any type of error message or does it simply not work?

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Customer reply replied 4 months ago
Only a message when it times out
Email technician: Jason Jones, Computer Technician replied 4 months ago

And that message is that it "Times Out"?

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Customer reply replied 4 months ago
I think after a minute or so
Email technician: Jason Jones, Computer Technician replied 4 months ago

Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 4 months ago
Don't think so, thanks anyway. I thought I was connecting to Mozilla, and this is a surprise.
Let's call it a day and I'll move on.
Email technician: Jason Jones, Computer Technician replied 4 months ago

This website is JustAnswer.com

Do you want me to send in a refund request for you?

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Customer reply replied 4 months ago
Sure, thanks
Email technician: Jason Jones, Computer Technician replied 4 months ago

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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