How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Help! I gave granddaughter a $50 gift card through you to

Customer Question

Help! I gave granddaughter a $50 gift card through you to ***** at Christmas.It was charged to my credit card. She follow e directions to get the gift card QXEIIYMF5 and just tried to use it at Brandy in Boston and was told it was not valid. How can we resolve his?.
JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: I am on my iPad [email protected] nycap.rr.com
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: No I have received mail this morning.
JA: Anything else you want the Email Expert to know before I connect you?
Customer: No Just want to resolve this or have credit returned to my card.
Submitted: 8 months ago.
Category: Email
Expert:  Mike Taylor replied 8 months ago.

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

I think you are through to the wrong company... We do not sell giftcards, we are a technical support team

Please advise

Thanks Mike

Customer: replied 8 months ago.
I did this through giftly.com
Expert:  Mike Taylor replied 8 months ago.

Ok so you bought the giftcard through GIFTLY.com?

Customer: replied 8 months ago.
This is crazy.I do not want to pay any money for Just answer.
Customer: replied 8 months ago.
Please cancel any charge