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Help! I gave granddaughter a $50 gift card through you to…

Customer Question
Help! I gave granddaughter...

Help! I gave granddaughter a $50 gift card through you to ***** at Christmas.It was charged to my credit card. She follow e directions to get the gift card QXEIIYMF5 and just tried to use it at Brandy in Boston and was told it was not valid. How can we resolve his?.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I am on my iPad [email protected] nycap.rr.com

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No I have received mail this morning.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No Just want to resolve this or have credit returned to my card.

Submitted: 4 months ago.Category: Email
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Answered in 2 minutes by:
3/6/2018
Email technician: Mike Taylor, Lead Technician and Owner replied 4 months ago
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,628
Experience: 16 years experience in troubleshooting email problems.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

I think you are through to the wrong company... We do not sell giftcards, we are a technical support team

Please advise

Thanks Mike

Ask Your Own Email Question
Customer reply replied 4 months ago
I did this through giftly.com
Email technician: Mike Taylor, Lead Technician and Owner replied 4 months ago

Ok so you bought the giftcard through GIFTLY.com?

Ask Your Own Email Question
Customer reply replied 4 months ago
This is crazy.I do not want to pay any money for Just answer.
Customer reply replied 4 months ago
Please cancel any charge
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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