Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

There's a problem with my FB account. However, there's

There's a problem with...

There's a problem with my FB account.However, there's several things you need to know before you can help me.I created a new FB account because I thought messenger was receiving malware. This probably wasn't the case, but nevertheless the new account created a new problem. When, I created the new FB account I had to create a NEW eMail address. FB doesn’t accept my old eMail address for my new FB account.I receive eMail of a FB post via my eMail program. When I click on the link in the post, it opens up FaceBook. (I can, of course, open the FB applicaton and see the posts.) The eMail FB posts also link to my iPhone.These are new FB friends or old FB friends who re-friended me. But other old FB friends will not open up FB. I think because they somehow got dropped or not seen as my FB friends.But even with my new and old FB friends, opening up FB is a little strange. It takes me though some links from my old account to my new account - or something like that and it is bothersome and confusing.I also have to open up my web mail account via the Internet/Safari in order to access the new eMail file folder.I can't connect my "old" FB friends to my new account EXCEPT if I'm able to friend them again. This proves difficult because I can’t contact them.Does this make sense?I’d rather just have my old account back with my old eMail address.Is there anyway to solve this problem?

Technician's Assistant: When did you last update your Facebook?

How do you "update FB?

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

I don't think so.

Show More
Show Less
Ask Your Own Email Question
Answered in 5 hours by:
3/6/2018
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 19,724
Experience: CISCO certified computer and networking expert
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

Ask Your Own Email Question

You can merge both Facebook accounts.

To do this, see:

https://en-gb.facebook.com/help/203498356357867?helpref=faq_content

--------------------

Your satisfaction is my priority; I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

--------------------

Ask Your Own Email Question
Customer reply replied 1 month ago
I received the information.FaceBook: "Since it goes against our Community Standards to maintain more than one personal account, we don't have a way to merge multiple accounts. However, you can manually switch to one account and keep the information that's important to you." This doesn't make a whole lot of sense. FB says they can only maintain one personal account. OK. But then FB says "it has no way to merge multiple accounts". I thought FB just said it can't have more than one personal account. How can you not merge multiple accounts when it maintains only one anyway.In another place, FB says to download my information from the account(s?) that I want to delete. I did download my files, but it is from the account I wish to keep. Where is my "other" account?I just don't get this. If I get to the point I can add the information to the account I want to keep, how do I do this? In other words, I have a file folder on my desktop: facebook-100024271961288. How do I get this into my FB account.The account I downloaded information from is the new one I created. I don't want to delete this account - but I don't like the eMail address to it because I have to open up my email in Earthlink on the web. I want all my eMail to come to my computer mail application.Ron
Customer reply replied 1 month ago
Many ..... "in a few minutes" ...... have elapsed.
Customer reply replied 1 month ago
Has everyone gone home?

Did you follow the steps in the link I posted previously?

Ask Your Own Email Question
Customer reply replied 1 month ago
I tried, but didn't understand. Did you see my recent post?
Customer reply replied 1 month ago
I've been waiting since 5pm or so for the "Secure Remote Assistance request".

Sorry for any delay, I see no other expert has picked up the request whilst I was offline, and I am mobile right now.

Ask Your Own Email Question
Customer reply replied 1 month ago
Is it possible to schedule a specific time tomorrow? I'm available any time between 10am and 4pm.

Yes, what time zone are you in?

Ask Your Own Email Question
Customer reply replied 1 month ago
Central

Ok, we can do 11am tomorrow morning.

Ask Your Own Email Question
Customer reply replied 1 month ago
I will be here.

ok

Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 19,724
Experience: CISCO certified computer and networking expert
Verified
Pete and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
I am ready for our 11am appointment.
Customer reply replied 1 month ago
Anybody home? I'm waiting for the 11am appointment.
Customer reply replied 1 month ago
Still waiting after over one half hour now.
Customer reply replied 1 month ago
I noticed there's eMail responses in my suspect email account on line with Earthlink. Are you trying to reach me? How about a call at(###) ###-####.....?
Customer reply replied 1 month ago
I just thought someone was going to "remotely" assist me as was suggested above. I guess if this is not possible, maybe I can find some help somewhere else.
Customer reply replied 1 month ago
OK
Customer reply replied 1 month ago
34;Momentarily"? Does this mean today, tomorrow, sometime next month? I've been waiting here since 11am.

Another expert picked up your remote assistance request before I came online this morning. Have they been in touch with you yet?

Ask Your Own Email Question
Customer reply replied 1 month ago
Would I be saying that I've been sitting here by my computer since 11am?NO. No one has been in touch with me!
Customer reply replied 1 month ago
34;The Email technician has confirmed your request for a Secure Remote Assistance and will connect to your device momentarily."This line is on this page in green - "momentarily" - since 11am.

Another expert took up the request before I came online, and they have received payment for it.

Ask Your Own Email Question
Customer reply replied 1 month ago
If the money described above is the $5.00 for the first initial "service", you can keep it. But, I want my money back if you're charging me for the "Premium Service" Offer: Secure Remote Assistance. This never happened. It was certainly not "Premium Service" by any stretch of the imagination.I've been waiting all day for someone to "connect" with my device "MOMENTARILY". I was suppose to have an appointment have 11am this morning. I've been sitting by my computer all day - waiting. It is now 5:25pm.Pete. Maybe "Another expert took up the request before I came online, and they have received payment for it"., but nevertheless, I wasn't helped by you nor anyone else. I have no clue as to what to do. I explained the problem and you sent me some instructions, of sorts, which were actually FaceBook information - which still didn't help.I'm sorry, but unless I hear from someone by Friday (I won't be home tomorrow.) I will be forced to rate you one star for the little bit of help you gave me. I did download my data from FaceBook. This was a help, I guess. But I don't have any idea what I'm suppose to do with the data.Is this some kind of SCAM operation?

I will ask admin to look into this for you.

Ask Your Own Email Question
Was this answer helpful?
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Expert
Category: Email
Satisfied Customers: 19,724
19,724 Satisfied Customers
Experience: CISCO certified computer and networking expert

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I had an email adress sarbi [email protected] gmail .com all of a
i had an email adress sarbi [email protected] gmail .com all of a sudden it changed can i get sarbi sarbi back … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I need to know my email address and password forgot trying
I need to know my email address and password ***** trying to download an application requires information … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have several email addresses with gmail. Oneof those has
I have several email addresses with gmail. Oneof those has stopped receiving mail and I am unable to access it because there appears to be a problem with the password. I believe this problem began whe… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I just noticed I have been charged $9.99 for months. I have
My name is Julie, I just noticed I have been charged $9.99 for months. I have no idea what company this is or why I am being charged. … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
My yahoo mail will not open. I am being asked to download
My yahoo mail will not open. I am being asked to download new apps to do so. I don't know who or what they are. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1 satisfied customers
I let someone use my computer and now my e mail has been
I let someone use my computer and now my e mail has been deketed and replaced by her e mail. … read more
Tal-ITGuy
Tal-ITGuy
Sr. Systems Administrator
Bachelors of Science, Management Information Systems (MIS)
1 satisfied customers
How do I delete a facebook account? I have an account, Hess
I have an account, Julie Ann Hess that I want to keep. Some how a Julie Hess account is coming through to me, also. It came across that my Facebook account was not right, so I tried to set a new one up. I don't remember when this took place. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My uber registration needs to be updated as my Standard Gold
My uber registration needs to be updated as my Standard Gold card has been updated. Can you help? … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I am a Paypal customer and I want to advise u of my change
I am a Paypal customer and I want to advise u of my change in credit card details. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I am trying to log in to the pre sale for foreigner tickets
I am trying to log in to the pre sale for foreigner tickets and cannot get on … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
My computer updated and it is now not allowing me access.
my computer updated and it is now not allowing me access. there is a symbol showing overtop of my icon. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
457 satisfied customers
I have had some notices from Google that someone else is
I have had some notices from Google that someone else is trying to get into my Google act. Time to change my password. … read more
Mr.Med
Mr.Med
1,045 satisfied customers
Last Friday I was working at my brothers office and needed
Last Friday I was working at my brothers office and needed to access my gmail account. I failed the password ***** so I reset my password ***** now Either I'm not remembering it correctly or something… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Google has taken away my access because I stumbled with
Google has taken away my access because I stumbled with passwords. I have been on google for years and because am now older I have problemswith passwords … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
Peral - Apologies on the fat fingers. lol My intern lost
Pearl Apologies on the fat fingers. lol My intern lost access to an email account she owns but created about 4 years ago (9/2013). Address is***@******.*** We tried the reset path to now avail as here mobile number has changed since then. She can verify the closest last known password ***** she knows it, the old phone associated with that account was +1(###) ###-#### … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I ca't change my pass world. Gmail. Tablet. I user gmail
I ca't change my pass world JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: gmail JA: How do you usually access Gmail? On a phone or tablet, or through a web browser? Customer:… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,128 satisfied customers
I am looking at returning a dress that does not fit, what is
Hi I am looking at returning a dress that does not fit, what is the correct way to return this item? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
247 satisfied customers
I had a spotify premium acct and had to get a new phone now
I had a spotify premium acct and had to get a new phone now my acct says free music and I need to figure out what's wrong w my acct … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,128 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x