Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Fogot password and need to send out a resume. HP laptop and…

Fogot password ***** need...

Fogot password ***** need to send out a resume.

Technician's Assistant: What device or product does this involve?

HP laptop and netzero email

Technician's Assistant: What's the model and Operating System (OS) of your HP?

HP vision Windows 8

Technician's Assistant: What have you tried so far with your HP? Have you installed any updates recently?

No..just forgot password. All other programs working fine

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Sometimes I am able go straight to email by clicking EMAIL. other times not. I do not remember password ***** changed some months ago

Show More
Show Less
Ask Your Own Email Question
Answered in 7 hours by:
3/6/2018
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,063
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the part of your email address after the @ symbol?

thank you

Ask Your Own Email Question
Customer reply replied 4 months ago
netzero.net
I know my user...
I don't know password...I tried what thought ut was and did not work. I usually can log in with it saved...not this time

Thanks

Can you please use my link below to reset your password

https://account.netzero.net/account/acmg/forgotPassword.do

Once done, use the new password ***** sign into your account.

Please let me know how you go

Thank you

Ask Your Own Email Question
Customer reply replied 4 months ago
This is very frustrating this is the exact page that I went to on my laptop that sent me to your help desk all I want to do is reset my password ***** have just gone in a circle this is the exact page that says I have to call or email which I did and got you and your site

Hi there

The link I gave won't circle back here.. it is the process to reset your password.

What did you exactly do on that link?

Please let me know

Ask Your Own Email Question
Customer reply replied 4 months ago
Dominique went back to the original page on the net zero help screen to put in the member ID and the instruction comes up that it cannot be changed without a phone call which when I put the number in takes me back to just ask
Customer reply replied 4 months ago
Of course that should not be Dominique it should say when I went to the site what you gave me.....

I do not exactly follow your message, can I please connect to your computer and do this directly there?

Ask Your Own Email Question
Customer reply replied 4 months ago
I will be billed im6 sure.

Please accept the requestion I sent you so I can connect.

Ask Your Own Email Question
Customer reply replied 4 months ago
On second thought I don't like this seems to be a scam

Ok.. I spent a lot of time with you trying to get you to do the instructions yet you keep replying you get a phone number which returns you to this site, which of course is not possible.

Now you go and provide me a poor rating indicating I was rude and incorrect and that I am scamming you...

Its not right what you are doing, and not how people should be treated. The steps I gave to you were very straight forward. I understand you may have been confused and I was trying to help you through this but now I have a black mark on my profile for doing this.

Not right at all

Ask Your Own Email Question
Customer reply replied 4 months ago
This last message and then we're done.
the rating was because I did not receive the help I needed ..the help that you gave me was what I started with initially that is free on the website. the fact that NetZero has changed to the point where you have to pay to reset a password ***** ***** maybe you don't work for the company directly and that may be part of the problem but it seems I was forwarded to an all-inclusive site ,not NetZero specifically. I did not get an answer. I was rerouted to my original page and you seem to assume that I do not know what I'm doing. all I did was forget to pass word what your company is having you do is a bait people and then charge them for an answer that they need.. just be upfront and say it will cost you money to find out what you need..
Of course you may forward this last answer to your supervisors . it may be something they need to hear.
It's not you specifically. I do not know you it's the way this whole system is setup

There is only one link to reset the password, which I gave and which works.

A phone number given will not bring you back to a website which is what you were saying it would do.

Ask Your Own Email Question
Customer reply replied 4 months ago
I'll try this again as I'm still having trouble, When I chatted with you before I told you I had the phone number ..when I called the number they give me a list of options, one being change password ***** they very nicely give me the exact link to type in that you did. That's what I meant when I said I called the number and they give me the same link you did and it doesn't work. I will gladly pay the $19 to get a password
Customer reply replied 4 months ago
I will be able to have a remote connection tomorrow morning around 9 central time I am at work right now and do not have access to my laptop.
What contact information do you require

ok

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,063
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
What info do you need the remote connect
Customer reply replied 4 months ago
This seemingly computerized never answered the last chat. I called the tech help # where I was rerouted again to 3rd party going to sell me a clean up program for me laptop.
Customer reply replied 4 months ago
I never solved the problem.
As I said I was rerouted to a technician in third party that wanted to charge me $250 to clean my computer.. had nothing to do with the password.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,063
47,063 Satisfied Customers
Experience: Over 15 year experience in Email Systems and Programs

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I just bought a new laptop. When we installed Microsoft on
I just bought a new laptop. When we installed Microsoft on it, I made up a password. Turns out, I had an old Microsoft account when I bought a Toshiba four years back at Staples, a real lemon, and had… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
My email with yahoo is lost i forgot my password when i try
My email with yahoo is lost i forgot my password ***** i try to reset it they send it to my old email i can't view my old email to reset my password ***** you help … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I tried the wrong password for my gmail email account
I tried the wrong password ***** my gmail email account (*****@******.***) too many times and it was locked out. The verification process is not working because I hardly ever send messages from that a… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
G'day Pearl, after about 8 years of not having to sign in to
G'day Pearl, after about 8 years of not having to sign in to my emails google has asked for my password, but I cannot remember it, so, I tried to put in a new password, but they asked me the month and… read more
Richard
Richard
Email Systems Specialist
47,063 satisfied customers
I forgot my password and can no assess my email account, No,
I forgot my password ***** can no assess my email account … read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
My gmail was hacked about 4 months ago while I was sick I
My gmail was hacked about 4 months ago while I was sick I had someone else set up the account originally and I don't know security answers and the person who set it up doesn't either because it was do… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I fogot my password it was auto saved on my laptop but the
I fogot my password ***** was auto saved on my laptop but the grand kid broke the screen, and i'm old and do not need a cell phone so i use my land line. and all the helps to recover my password *****… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I forget my password to login to my computer. I still have
I forget my password ***** login to my computer. I still have access on my phone. When I do forget password ***** the computer it wants to send a verification to an email I don't use. My cell # is als… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Forgot my email password, several months ago, web browser,
forgot my email password JA: When did you last reset your username and password? Customer: several months ago JA: How do you access your email most often? On a phone or tablet, or through a web browse… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I forgot my wife's Thunderbird email password. Cannot
I forgot my wife's Thunderbird email password. Cannot recover it. … read more
Richard
Richard
Email Systems Specialist
47,063 satisfied customers
Forgot my email password. Unable to get password sent to me
Forgot my email password. Unable to get password ***** to me because my old cell phone number (the one on record) has been changed. My current email address is:***@******.***. My old cell phone number… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,316 satisfied customers
I started out to change my password and some how have
I started out to change my password ***** some how have changed my email address ---- now I want to go back where it was … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
To create a password: But to CHANGE the password, I need to
I am TRYING to create a password: But to CHANGE the password, I need to know the original password. However, I haven't set one yet, and when I click on "forgot password" you send me a message to the a… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
hi - Ive used Eudora on my home computer for many years to
hi - I've used Eudora on my home computer for many years to manage my Netzero email account and previously was able to send messages from Eudora but recently keep getting an "unable to connect to outg… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
I have a gmail account on my android (of course) but I also
I have a gmail account on my android (of course) but I also have the account in my thunderbird shredder with imap configuration. I configured it a few months ago and everything worked perfectly. I hav… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I need to figure out the password XXXXX a gmail account I set
I need to figure out the password XXXXX a gmail account I set up a really long time ago! Help...I have failed at all attempts of recovering it through the security features. It's just been too long to… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I tried to install thunderbird on my windows 7 computer. Neither
I tried to install thunderbird on my windows 7 computer. Neither of my emails would install. the installation of my netzero acct ([email protected]) could not find the server for Netzero. Really, milli… read more
Chris R.
Chris R.
Bachelor\u0027s Degree
87 satisfied customers
My account [email protected] I can sign on to netzero
My account [email protected] I can sign on to netzero with my password. I can call up the netzero message center and login, the message center screen comes up. When I try to click on my inbox or other … read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x