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Last week there was an issue where my email stopped being…

Last week there was...

Last week there was an issue where my email stopped being linked on phone so I went to re log into it and couldn’t remember password ***** the 2 numbers linked to it was mine and my husbands old number. How do I get into it? This is our business email account and NEED access to the email account.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

It never gave me a security question to answer as an option and the phone numbers listed are old.

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Answered in 1 hour by:
3/1/2018
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,797
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What's the email address in the question please?

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Okay, two approaches:

1. Find out the two numbers anyway, especially if any of the given numbers can be accessible in any way. You may find out full numbers from your bills, old address book or even your friends' address book.

2. Find out saved password ***** somewhere on the devices you used before. Please advise when was your last successful access to the account? On which device? Using what program?

Thanks.

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Customer reply replied 4 months ago
I know the phone numbers.(###) ###-####and(###) ###-####but we changed our numbers so if they send a temporary password ***** those numbers I wouldn’t get them. Also, I don’t write down passwords. The last time I was logged in was on my iPhone last Friday.

> The last time I was logged in was on my iPhone last Friday.

Via web using Safari? Or using Mail app of iOS?

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Customer reply replied 4 months ago
I am not tech savvy at all. Lol It’s a little white envelope icon on the bottom column of my phone.

> It’s a little white envelope icon on the bottom column of my phone.

It's built-in Mail app of iOS.

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Customer reply replied 4 months ago
When I click on it it says cannot get mail. The connection to the server failed.

It's too difficult now, to be honest.

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Customer reply replied 4 months ago
Ok
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,080
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome, I am Richard a different expert here.

Can you try to call the numbers still linked to the accounts?

Does anyone answer the calls?

Please let me know

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Customer reply replied 4 months ago
I tried to switch back to my old number and Verizon said someone has it

yes, can you please

try to call the numbers still linked to the accounts?

Does anyone answer the calls?

Please let me know

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Customer reply replied 4 months ago
I can’t call this late but Verizon said someone has the number

Ok, what you need to do is first call the number and explain to the person that picks up about your issue. Explain they will need to tell you the code they receive.

Then go through the reset procedure again and this time when the code is sent call them and ask them for the code then you can use this to reset the password.

But this is what you will need to do to regain access to your account.

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Customer reply replied 4 months ago
Ok thanks

You are welcome and if you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit

Thank you

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,080
Experience: Over 15 year experience in Email Systems and Programs
Verified
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Category: Email
Satisfied Customers: 47,080
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