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Windows 10, trying to install a new drawing tablet, an

Customer Question
Windows 10, trying to...

Windows 10, trying to install a new drawing tablet, an XP-Pen and it tells me that I have to uninstall other tablet drivers. I have gutted this machine and still get the message. Can you help?

Technician's Assistant: What's the brand and model of your computer?

ASUS all in one

Technician's Assistant: What have you tried so far with your computer?

Did the typical uninstall for mcaffee, norton, and all tablet software I could see. There was a program called Windows Driver Package - Graphis Tablet that would not uninstall. I opened msconfig, turned off the windows apps, opened task manager and under startup disabled all running apps then tried the uninstall again. No luck. It gives me an error message that the .inf file is not found. Then I downloaded the trial version of Revo? and it did uninstall it. I rebooted and still get the message that other tablet drivers exist.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I think that is it

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
any luck?
Answered in 27 minutes by:
2/15/2018
Email technician: Kris Rodgers, IT Manager replied 4 months ago
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Sorry for the delay, we are busy and I've just got to your question.
Can you let me know when you're ready to look at this and we will make a start.

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Customer reply replied 4 months ago
ready now
Customer reply replied 4 months ago
not quite yet
Customer reply replied 4 months ago
meaning that i don't want a direct connect yet
Email technician: Kris Rodgers, IT Manager replied 4 months ago

OK no problem, can you tell me exactly, word for word what the error is?

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Customer reply replied 4 months ago
it is a long string so bear with me
Email technician: Kris Rodgers, IT Manager replied 4 months ago

OK thanks

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Customer reply replied 4 months ago
ERROR: File C:\WINDOWS\System32\DriverStore\FileRepository\tabletdriver.inf_amd64_f1cbb329b67ba26d\tabletdriver.inf' not found
Customer reply replied 4 months ago
I think I took care of that and now the message I get is that existing tablet drivers must be uninstalled in order to install this new driver
Customer reply replied 4 months ago
I'll see if I can cut and paste
Email technician: Kris Rodgers, IT Manager replied 4 months ago

OK great thanks

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Customer reply replied 4 months ago
System has detected other tablet drivers. You need to uninstall all other tablet drivers before installing Tablet driver.
Email technician: Kris Rodgers, IT Manager replied 4 months ago

This means there are other tablet drivers uninstalled in your computer, and is recommended to remove previous drivers prior to installing Artisul driver.

Please follow these steps:

1.Unplug your Artisul tablet from your computer. ‧

2.Uninstall all tablet drivers (Including Artisul Driver).

3.Reboot your computer and try to install Artisul driver again.

Note: If you are still seeing "system has detected other tablet driver..." it means your driver uninstallation was not completely removed, please manually uninstall your driver - refer to this link.

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Customer reply replied 4 months ago
this driver never installed and therefore cannot be deleted. I have gone through the entire list of apps and do not find any other tablet drivers. If one exists it must be hidden somewhere.
Email technician: Kris Rodgers, IT Manager replied 4 months ago

Please proceed to manually uninstall then: https://artisul.zendesk.com/hc/en-us/articles/115000563607

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Customer reply replied 4 months ago
Searched for tablet.dat and found nothing
Email technician: Kris Rodgers, IT Manager replied 4 months ago

Ok proceed to the next step

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Customer reply replied 4 months ago
wintab*.* turns up nothing
Email technician: Kris Rodgers, IT Manager replied 4 months ago

OK

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Customer reply replied 4 months ago
That's it for manual uninstall. Still will not work
Email technician: Kris Rodgers, IT Manager replied 4 months ago

Okay no problem.

I am going to opt out so another expert can have a go at helping as I am out of ideas.

Someone will pick this up and you will be emailed.

Thanks

Kris

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Kris Rodgers
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
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Experience: IT Manager at Wood Group PSN

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