Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

My Gmail tells me my account is invalid. I can send emails…

Customer Question
My Gmail tells me...

My Gmail tells me my account is invalid

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

I can send emails through my phone but when I go to sites I need to add my email it doesn't work

Technician's Assistant: What troubleshooting have you tried?

I haven't its been this way for a year

Submitted: 5 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
2/7/2018
Email technician: Jess M., Computer Support Specialist replied 5 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer, a Mac, or a smartphone right now?
  2. Are you able to access your Gmail using a web browser? (by going to www.gmail.com and signing in)

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My gmail account has been shut down because I could not
My gmail account has been shut down because I could not remember my password. Can you help … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
My email is invalid on line my email is go I need help.
My email is invalid on line my email is***@******.*** go I need help … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I currently have an email account thru my DSL service
I currently have an email account thru my DSL service provider TDS. I am switching to Comcast Internet service and want to set up a Gmail account. Is it possible to import my current emails to Gmail o… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need help getting into my GMAIL account I Never changed my
I need help getting into my GMAIL account I Never changed my password ***** it won't let me in it says the password ***** ***** … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I've imported a new email account via setting>accounts
Hi I've imported a new email account via setting>accounts import but I can't add the email to the account with my other emails. Does that makes sense? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
You have the wrong email address for my phone for four
You have the wrong email address for my phone for four years. I haven't been able to get help. it shows***@******.***. It has changed to***@******.***. Can you help me. Every day I get the verify itun… read more
Jim
Jim
Network Administrator
Associate Degree
4 satisfied customers
I just got a new phone and I can't log in to my email. They
I just got a new phone and I can't log in to my email … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My email has been hacked, gmail, phone and web browser, all
that I need my password ***** I know its been hacked because I have been receiving calls from people in Russia demanding money and they will give me my password *****… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I got a new phone and I can't get my gmail I don't remember
I got a new phone and I can't get my gmail I don't remember the password ***** with my other phone I always automatically went into my Gmail without a password ***** I'm having trouble getting the ver… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I am trying to setup a Tablet that I bought for my father in
I am trying to setup a Tablet that I bought for my father in law. He remembers his password ***** Gmail, but it doesn't work. So he obviously doesn't remember it correctly. But we just can't seem to d… read more
Yvette
Yvette
Bachelor of Science
17 satisfied customers
My 83 year old mother uses an iPad to access email. Somehow,
My 83 year old mother uses an iPad to access email. Somehow, the shortcut ( blue envelope) on her iPad no longer works. We've tried accessing her email from Google but now, she doesn't remember her pa… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I can't sign into my google account because it keeps saying
I can't sign into my google account because it keeps saying my password ***** ***** and my recovery email is now invalid due to not using it. I'm able to access my email on my phone but just got a new… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have had a hotmail.com account. It has been linked to my
Hi. I have had a hotmail.com account for years. It has been linked to my gmail account as I use this to send emails etc. I don't use the Hotmail account for anything other than its linked to FB, ITune… read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
Is this a paid site? JA: Sometimes things that you think
I am trying to delete a gmail account but I can't remember the password, and I cannot reset the password ***** the email account it sends me to has previously been deleted. I was on the phone for an hour with a google tech yesterday, and she was like "oh well." I can't remember the answers to the stupid questions in their prompt. Their questions are like when did you create the account? That was about 10 years ago. I can't remember the exact date and year. I can't remember the last password ***** I wouldn't be here asking how to do it. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I love using incredimail, however just over the last
Hello, I love using incredimail, however just over the last few months I keep getting the word 'spam' show up in the subject line when I send out emails. Is there any way I can stop this happening? th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
I have been locked out of my gmail account due to "suspicion
I have been locked out of my gmail account due to "suspicion activity" for over 2 days. I have filled in the recovery form about 10 times with various combinations of dates I started the account, reco… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
I keep getting alerts my email login has failed and i need
I keep getting alerts my email login has failed and i need to re-enter the password. I've tried this several times it doesn't work. I've reset phone. I've deleted and tried readding.I've done everythi… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I have a Gmail issue with my Mac. I have two gmail accounts
I have a Gmail issue with my Mac. I have two gmail accounts and one has not received email through my laptop since July 15th, either at my work PC or at my home Macbook Pro. The account is forwarded t… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x