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My cell and computer are asking me to change my password.

Hi my cell...

Hi my cell and computer are asking me to change my password. Yahoo wants to send a code to my cell, but I recently changed my cell number and it does not have the new number

Technician's Assistant: When were you last able to use your phone?

Today

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I have done all that, but now the yahoo email password ***** to change

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Answered in 6 hours by:
2/7/2018
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 7,822
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

Do you still need assistance?

Ask Your Own Email Question

Hello,

Do you still need assistance?

Ask Your Own Email Question
Customer reply replied 4 months ago
I still need assistance

Ok, so next try the reset again but this time choose to use your backup email address associated to your account. So instead of sending a text message to the phone number on your account, they will send an email to the backup email address that includes reset instructions.

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Customer reply replied 4 months ago
How do I do the factory reset?

Click the link below and follow the prompts:

click here

Make sure to select the option to have the reset information emailed to you rather than the text message option.

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Customer reply replied 4 months ago
Yahoo does not have my recovery email address

Ok then next follow the same process and select the third option rather than email or phone number - when you do a new web page will appear where you will be asked questions about your account so they can identify you and make sure you own the account.

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Customer reply replied 4 months ago
The 3rd option IS the recovery email, which they don’t have on file.

Ok so you don't see an "Other" options link?

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Customer reply replied 4 months ago
No

Ok then I am going to open up your question to other experts that may have additional ideas.

Ask Your Own Email Question
Customer reply replied 4 months ago
Ok
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,063
Experience: Over 15 year experience in Email Systems and Programs
Verified

Hi there and welcome

If you call your old phonee number, does anyone answer it?

Please let me know

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,063
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
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Customer reply replied 4 months ago
I did that and the problem is now solved. Thank you.
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Category: Email
Satisfied Customers: 47,063
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