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Not able to connect to server (ipower). Have not received or…

Customer Question
Not able to connect...

Not able to connect to server (ipower). Have not received or been able to send emails today. Also getting this alert: Sending of password ***** user***@******.*** did not succeed. Mail server pop.ipower.com responded: Authentication failed

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Internet connection is good. I assume browser, but not sure. This is for work, my co-workers all use thunderbird as well and they are not having any issues with their accounts.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Not that i am aware of.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Never had this issue before.

Submitted: 5 months ago.Category: Email
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Answered in 1 hour by:
2/6/2018
Email technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,796
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Hello, this is Bing. Thanks for asking a question at JustAnswer, please let me take a while to review and clarify the details.Please also be aware that you are visiting JustAnswer, a paid service providing professional support with guaranteed quality. Please advise if you want to continue or not. Thanks.You may see an offer for a phone call or remote support for an extra fee, this is not from me, by the site automatically. Please disregard it, if you think it is unnecessary or unrelated for your question.
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Customer reply replied 5 months ago
Hi Bing, yes please continue.
Email technician: bbao, IT Consultant replied 5 months ago
Is arcadiatherapy.com your own domain name? Are you aware that domain has been expired for there years?
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Customer reply replied 5 months ago
that is our domain name. Did not know it was expired
Email technician: bbao, IT Consultant replied 5 months ago
Please below the WHOIS database against your domain name.https://who.is/whois/arcadiatherapy.comI guess you have been no longer able to access the server for a long while, not a recent issue. Correct?
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Customer reply replied 5 months ago
No, this is a recent issues. Only been an issue today. My co workers who all have email addresses @arcadiatherapy.com like mine are not having issues with their emails. Only my thunderbird account is having a problem.
Customer reply replied 5 months ago
the server that we use to get our emails through thunderbird is ipower.
Email technician: bbao, IT Consultant replied 5 months ago

I am sorry the result of my test using WHOIS was incorrect. For some reasons WHOIS didn't provide up to date info.

Please see below link for correct registration info.

https://au.godaddy.com/whois/results.aspx?domain=arcadiatherapy.com

The DNS info of your domain is managed by iPower at

Nameserver: NS1.IPOWERDNS.COM
Nameserver: NS1.IPOWERWEB.NET

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Customer reply replied 5 months ago
Any suggestions for fixing my thunderbird account?
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