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When I try to open my email I am getting a message "This App…

Customer Question
When I try to...

When I try to open my email I am getting a message "This App can't open. There is a problem with mail. Contact your system administrator about repairing or reinstalling it."

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

The internet connection seems to be fine.....I think I am checking it from Outlook.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I have been getting pop-up messages from Malwarebytes (is that it?) about upgrading, but my email was working fine then just stopped.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, just how to get access to my email back

Submitted: 2 months ago.Category: Email
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Answered in 1 hour by:
2/6/2018
Email technician: bbao, IT Consultant replied 2 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,365
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Hello, this is Bing. Thanks for asking a question at JustAnswer, please let me take a while to review and clarify the details.Please also be aware that you are visiting JustAnswer, a paid service providing professional support with guaranteed quality. Please advise if you want to continue or not. Thanks.You may see an offer for a phone call or remote support for an extra fee, this is not from me, by the site automatically. Please disregard it, if you think it is unnecessary or unrelated for your question.
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Customer reply replied 2 months ago
Why would I pay for something you did not deliver? There is nothing right about that. I am pleased to pay for a product or service that is delivered which is not the case here.
Email technician: bbao, IT Consultant replied 2 months ago

> This App can't open. There is a problem with mail. Contact your system administrator about repairing or reinstalling it.

Can you please provide a screenshot showing the above message and more? Thanks.

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Customer reply replied 2 months ago
This seems to be en expensive learning experience for me. I was charged for zero help. I intend to look elsewhere
Email technician: bbao, IT Consultant replied 2 months ago

It is a paid service and it is a more helpful service, but you need to let us clear know what is happening at your side. This is the key for a best solution. Can you now provide a screenshot? Thanks.

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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