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I have a window asking me to activate the Microsoft account…

Customer Question
Andy, I have a...

Andy, I have a window asking me to activate the Microsoft account and I don't have the email or password ***** my account. I have the word, powerpoint, excel and outlook software on my mac

Technician's Assistant: Are you logged into your Outlook account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No can you send me a code, my email is***@******.*** or the account could be using***@******.***

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't know as this is the first time this has happened

Submitted: 5 months ago.Category: Email
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Answered in 1 hour by:
2/6/2018
Email technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Jess M.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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