Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can not receive emails but can send. Outlook. I changed…

Customer Question
I can not receive...

I can not receive emails but can send

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I changed cookies to be blocked but forgot how I did that

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so

Submitted: 5 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
2/6/2018
Email technician: Jason Jones, Computer Technician replied 5 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,268
Experience: 10+ years of work experience.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

Ask Your Own Email Question
Email technician: Jason Jones, Computer Technician replied 5 months ago

When you attempt to receive emails, what happens? Are you given any type of error message?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I'm using Outlook 2007, it's been working fine but since a
I'm using Outlook 2007, it's been working fine but since a few days back, when I reply to someone in Bangladesh, they don't receive my email. After many testing, I figured out that they can receive my… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I cannot send or receive email through Microsoft Outlook
I cannot send or receive email through Microsoft Outlook since I updated my security with your check up this mirning. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
Can't send or receive. Said to enter password, did and still
Can't send or receive. Said to enter password, did and still won't work. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't send or receive gmails. No they don't even appear in
No they don't even appear in my inbox. I received an alert message notifying me that there is a blocked sign-in attempt … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
For some reason when when I was setting up my new computer a
For some reason when when I was setting up my new computer a few months ago, I did not get the Outlook 10 installed. I still am using my old Outlook. Mind you, I am 75 years old and not real knowledge… read more
technicalcat
technicalcat
Computer Science
840 satisfied customers
I have Outlook for e-mail. I can receive e-mail but not send
I have Outlook for e-mail. I can receive e-mail but not send it. … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Can't send or receive. Checking from desk top. outlook. How
can't send or receive. JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)? Customer: checking from desk top. outlook JA: Are there any antiv… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can not get my emails to open up it just continually says
I can not get my emails to open up it just continually says waiting for a response, it stopped working early this month … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Microsoft outlook is not receiving email. Internet
internet connection is good. I can send emails. The send/receive message states the action is complete, but I don't see any new emails … read more
Cody
Cody
Computer Science
2,387 satisfied customers
Several things. Maybe started when I synced with pc or moved
Several things. Maybe started when I synced with pc or moved to FL for few months. 1). Cannot send emails because email was “rejected because it does not allow relaying”. 2) Do not get messages as on … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My email is empty there are none and I'm not receiving any.
My email is empty there are none and I'm not receiving any. When I try to get in it doesn't recognize my account and gives me my daughters … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I sent an email last Friday afternoon. The recipient
I sent an email last Friday afternoon. The recipient received it over 20 times. He is no longer receiving them but almost every minute I am receiving an email from googlemail saying they are trying to… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I got hacked and don't have my hotmail. Good. No he changed
I got hacked and don't have my hotmail JA: How's your internet connection? Are you checking Hotmail from a browser or a mail client (e.g. Outlook)? Customer: good JA: Are there any antivirus or firewa… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
Cannot send or receive emails. Error message detected in
Error message detected in file C:/Users/Bob/Local/Microsoft/Outlook/Outlook.pst. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I am not receiving my emails. How can this be fixed?
I am not receiving my emails. How can this be fixed? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
On Outlook I have not received any new e-mails since early
On Outlook I have not received any new e-mails since early morning. I had a friend try to send me an e-mail around 5:30 pm and it would send! … read more
Cody
Cody
Computer Science
2,387 satisfied customers
I am unable to send messages from my hotmail email. I can
I am unable to send messages from my hotmail email. I can receive messages but not send. It keeps saying "cannot verify account" … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I BLOCKED MY OWN E MAIL ADDRESS BY MISTAKE AND NOW TO
I BLOCKED MY OWN E MAIL ADDRESS BY MISTAKE AND NOW IM UNABLE TO RECEIVE E MAILS , I'M ELDERLY SO TYPING WILL BE SLOW. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x