Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Cannot get into emails. Tried to log in but could not get…

Customer Question
Cannot get into emails ...

Cannot get into emails

Technician's Assistant: Are you logged into your email account on any other devices?

Tried to log in but could not get into emails

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not the problem. password ***** me to emails and emails are shown but cannot get into emails

Submitted: 5 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
2/6/2018
Email technician: Jason Jones, Computer Technician replied 5 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,276
Experience: 10+ years of work experience.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

Ask Your Own Email Question
Email technician: Jason Jones, Computer Technician replied 5 months ago

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Lately, I cannot get Apple Mail to connect with my Hotmail
Lately, I cannot get Apple Mail to connect with my Hotmail account. I get a pop up that ask for a password. I use the same password ***** use to logon to my Outlook / Hotmail account via a browser wit… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I have two google email accounts. I cannot get into the one
I have two google email accounts. I cannot get into the one that I use most of the time. Have tried the recovery route and it does not let me in. Says they cannot verify that the account belongs to me… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I cannot remember my password to check my emails. my phone i
i cannot remember my password ***** check my emails. my phone i have on file died.. trying to activate my new phone … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I cannot get yahoo account to work. I get message when I try
I cannot get yahoo account to work. I get message when I try to sign in with email address and password ***** they are invalid I have gone round and round several times and done all it says to do. I t… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I cannot sign in.......same password I have had for
I cannot sign in.......same password ***** have had for *****@******.*** … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I am on my laptop. I went to sign on to my desktop and it
I am on my laptop. I went to sign on to my desktop and it said it needed to run updates. It took a long time to run the updates and when finished I can't log in because it won't take my password. Saki… read more
Jason Jones
Jason Jones
Computer Technician
19,276 satisfied customers
I am on my husband's Surface because I cannot sign into my
I am on my husband's Surface because I cannot sign into my Microsoft account or my EarthLink account. Can you help me? … read more
Mr.Med
Mr.Med
1,190 satisfied customers
Cannot get email. Password not accepted. Just paid the 5$
Have tried many times in the last few days, could not log in at all … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I cannot connect to my apple I pad mesg I get is user name
I cannot connect to my apple I pad mesg I get is user name or password ***** incorrect. I can get my mail on my desk top … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
How do I set up a new password on my account?Jay Y
How do I set up a new password ***** my account?Jay Y Gillenwater … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I cannot connect to my gmail. I am out of the country and
I cannot connect to my gmail***@******.***. I am out of the country and cannot receive text messages on my cell phone … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Was informed that someone has my password for my gmail
was informed that someone has my password ***** my gmail account...I tried … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
i have 2 accounts on here...my first account is challengingfun
i have 2 accounts on here...my first account is challengingfun and the second one is wildcherrywine...I am trying to get back into my 2nd acct and it is asking for my email address, which I could not … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I can't access my emails - [email protected] - I was getting
Hi I can't access my emails -***@******.*** - I was getting them thru my phone and for a week now I cannot access them -- I have tried everything - is there a problem with my acccount thanks Sandy… read more
authentech
authentech
527 satisfied customers
I have an account with gmail. [email protected] We are
I have an account with gmail. [email protected] We are going on a trip and I will need to get into my account to with a computer that is not mine to pick up my emails. How do I get into my account. What… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I have a password XXXXX I was trying to log on to gmail
I have a password XXXXX I was trying to log on to gmail on an apple ipad and could not so I tried to change my password XXXXX on my regular computer as I could not remember it. now I cannot log on eit… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
i lost my old outlook express when my pc crashed ,and i need
i lost my old outlook express when my pc crashed ,and i need some emails from it with vital info in them,but i dont remember my password, i just have my old email address,help please.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cannot receive or send my e-mail. I keep getting a message
I cannot receive or send my e-mail. I keep getting a message stating "Unable to send or receive e-mail for pop windstream net account. An incorrect password XXXXX entered. The next time you send or re… read more
Hans Uebelhoer
Hans Uebelhoer
Technical Support Manager
Associate Degree
1,100 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x