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I had an email account hacked and I want to stop getting…

I had an email...

I had an email account hacked and I want to stop getting emails from that account

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I have a gmail account and an Oulook account

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser on the computer

Technician's Assistant: What troubleshooting have you tried?

I changed my email account and I have asked for the old account to be unusable by anyone

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I tried to log in to my previous account but google wouldn't verify that account, but is still being used by someone

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Answered in 14 minutes by:
1/24/2018
Cris
Cris, Computer Enthusiast
Category: Email
Satisfied Customers: 6,888
Experience: Specialize in email support.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. Let's get started!

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You can report this issue to Google by filling out the violation/policy form. I have provided the link below, fill it out and Google will look into the issue. Once they determine the account is being used to send spam they will shut down the account.

https://support.google.com/mail/contact/abuse

Let me know if this answers your question or if you have any further questions. Please take a moment to rate my service and submit at the top.

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Customer reply replied 3 months ago
Thank you

Your welcome, let me know if you have any further questions.

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How did you make out? Did you fill out the form?

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Customer reply replied 3 months ago
I am so tired of trying to get this taken care of! I couldn't complete the form because I kept getting a message to fix something!
I deleted the messages because most of them were provacative! Now what do I do? I feel I should be charged for having nothing resolved!

Would you like to perform a remote connection so I can assist you? However, a remote support requires a cost.

Let me know if you would like to continue?

Cris
Cris, Computer Enthusiast
Category: Email
Satisfied Customers: 6,888
Experience: Specialize in email support.
Verified
Cris and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Do you have a phone number for google?
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,525
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Thanks for requesting remote assistance services. Please let me know what kind of computer you are using for the remote session, such as Windows PC or Mac?
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Just a kind reminder that you got a remote session waiting for you. Please advise a preferred time and computer type. Thanks.

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Customer reply replied 3 months ago
I understood that I would not be charged for the remote service was down! Please take care of my refund from PayPal! Also, now the inappropriate emails are showing up on my iPad!
Hello there, I am just the tech responsible for your remote session and I got no access to any billing info of you. So please kindly speak with JustAnswer customer service for any of your billing concerns. Thnaks.http://ww2.justanswer.com/help
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Cris
Cris
Cris, Computer Enthusiast
Category: Email
Satisfied Customers: 6,888
6,888 Satisfied Customers
Experience: Specialize in email support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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