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My yahoo account on iPhone wil not receive pictures. It says…

My yahoo account on...

My yahoo account on iPhone wil not receive pictures. It says here is an account error.

Technician's Assistant: How's your internet connection? Are you checking Yahoo from a browser or a mail client (e.g. Outlook)?

?

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No ma'am

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Answered in 10 minutes by:
1/24/2018
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 6 months ago
About 1 or 2 weeks.

HI

Have you removed and re-created the account?

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Customer reply replied 6 months ago
I did create a google acct AFTER pictures would not receive in email.

I thought this was a Yahoo account?

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Customer reply replied 6 months ago
it is. Been Yahoo account holder for 10 yrs

OK - have you REMOVED the account from your phone and re-added it to see If this helps?

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Customer reply replied 6 months ago
No. Don’t know how to do that.
Customer reply replied 6 months ago
Do I have to connect to PC to uninstall yahoo OR can I do that on phone?

What app are you using to access the email?

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Customer reply replied 6 months ago
Icon- blue square with white envelope

OK so go to Settings > Accounts

And tell me If it is listed there

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Customer reply replied 6 months ago
it is . I also have iCloud. Don’t want iCloud.

OK pelase go into the account then at the bottom delete it.

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Customer reply replied 6 months ago
It worked. Tested and sent pic to email. Thank you for your time and patience. I appreciate your knowledge.

Anytime

Note: Can you please rate me at the top of the just answer post so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified
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Kris Rodgers
Kris Rodgers
Kris Rodgers, IT Manager
Category: Email
Satisfied Customers: 4,548
4,548 Satisfied Customers
Experience: IT Manager at Wood Group PSN

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