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I was working with Microsoft tech regarding my Outlook

I was working with...

I was working with Microsoft tech regarding my Outlook email. I am no longer receiving emails. He used an old pst file to update Outlook and none of my new emails are being displayed

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

Outlook

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

That is not the problem. It has to do with how the microsoft tech set up the accounts when he took control of my computer.

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Answered in 23 minutes by:
1/22/2018
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,103
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 4,103
Experience: Systems Administrator
Verified
Cody and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.

go here to connect me; https://tinyurl.com/ya5tpyv2
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 7 months ago
I did not rate Cody because I have not worked with him as of yet

I'm connected now

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Customer reply replied 7 months ago
Hi Cody can you finish helping me
Customer reply replied 7 months ago
Cody are you there and available to finish helping me

yes sorry had to leave briefly, back on now

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Customer reply replied 7 months ago
Cody, Last night while working on my email issue my contacts were not reloaded. can you help with that. Also, I'm getting messages that Outlook parameter are out dated?
Customer reply replied 7 months ago
Hi Cody, Last night while working on my email problem, my contacts were not reloaded. Can you help with that? OUtlook is displaying that the parameters are out of date when I bring it up?

are contacts showing up in the other Outlook profiles?

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Customer reply replied 7 months ago
No
Customer reply replied 7 months ago
Nope
Nope

can you login to gmail.com and see contacts there?

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Customer reply replied 7 months ago
There are some but not all of them
Customer reply replied 7 months ago
There is a folder listed as Contacts, how do I move it to my address book.

this is at gmail.com ?

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Customer reply replied 7 months ago
No, in outlook. Listed on the left handside with all of my other folders.

go here to connect me; https://tinyurl.com/y8ubtl22
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

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Customer reply replied 7 months ago
It won't come up for some reason
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Satisfied Customers: 4,103
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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