Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I went to open my gmail account and I couldn't. It looked…

I went to open my...
I went to open my gmail account and I couldn't. It looked like Gmail wanted to update.I can't transfer my old info? My daughter passed away a year ago. I sure would like to recover those pictures etc.
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
1/21/2018
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,270
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Ask Your Own Email Question

Were the pictures stored on your cell phone, or your computer?

Also, did you have them stored or backed up in google drive, google photos or any other online storage or backup?

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,270
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller
Verified
Dustin and 87 other Email Specialists are ready to help you
Ask your own question now

To start the connection, please click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=0f3a6bc9-53f7-41c5-9caa-4cf295bd0ee0

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

Dustin S

Ask Your Own Email Question
Customer reply replied 6 months ago
O>K>Computer, G.mail, not sure of cloud service.

Please do the following from your computer.

To start the connection, please click this link

http://www.justanswer.com/remotedesktop/join.aspx?Session=0f3a6bc9-53f7-41c5-9caa-4cf295bd0ee0

On the next page, scroll down and click the agree button.. It should then ask you to save or run the elsinore screen connect file. Run it, and then when it asks you to allow it, do so. That will connect us.

If you get stuck completing the above steps try them again, and if you still cant connect send a reply and let me know what web browser you are using, so I can give you specific steps on how to connect.

Dustin S

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Dustin Your Own Question
Dustin
Dustin
Dustin, Email Specialist
Category: Email
Satisfied Customers: 14,270
14,270 Satisfied Customers
Experience: Specializing in Thunderbird, Eudora, Outlook, Outlook for Mac, Mac Mail, Windows Live mail, Incredimail and a few others! Also Worked in The US Army as A Network Switching Systems Operator/Controller

Dustin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
My original account ([email protected]) was stopped by
My original account (*****@******.***) was stopped by Google, about two months ago, and I've not been able:to recover it, even thought I've tried many times. Can you help to recover it? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
I would like to find out my user name should be ****** my
I would like to find out my user name should be kevin ****** my gmail is ************************** i have problems somethme also my pass word should be Atlanta1 can you help me … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Nothing with my computer - I recently switched my cell phone
Nothing with my computer - I recently switched my cell phone over to straight talk (on March 7th)...then my mother passed away on March 13th and my grandson got a hold of my cell phone and deactivated… read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
My phone recently broke. I was issued a new one. I had a
My phone recently broke. I was issued a new one. I had a backup gmail account so just in case I needed to transfer all my info to new phone. I have not used my gmail account so I don't remember what i… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I have had the same e-mail address for years and if I
Hello I have had the same e-mail address for years and if I changed it now I will have to contact all my friends and other important people that my e-mail address has been changed that is no problem b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I opened a gmail address for my father several years ago.
I opened a gmail address for my father several years ago. The address is***@******.***. The password ***** foxrun244. We have not checked that email for for at least 3 years. He passed away in January… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I forwarded my email address ([email protected]) to my
I forwarded my email address (*****@******.***) to my Gmail "work" email address (*****@******.***), but, now the old account has disappeared and is no longer working how can I re-establish the old ac… read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
Lost several weeks of account, I tired this service, assured
I tired this service, assured it would be recovered by a manager, she was going to send me personal info so I could reach her if things didn't work, never recovered account or got her information … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
I have forgotten my old password to my gmail account and
I have forgotten my old password ***** my gmail account and can't set it up in my new phone without finding the old password. Have done everything I gmail, but it wouldn't connect. help … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Internal Ref #: 904728 - E. and I'm not sure how to start
Internal Ref #: 904728 - My name is***** and I'm not sure how to start this writing out. I wish that I could talk to someone on the phone because I could explain the situation better on the phone but … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I lost 2 years of contact info on one of my contacts, two
I lost 2 years of contact info on one of my contacts, two days ago. I don't know what I did: I was looking at the contact on my IPhone when I lost the info. Is there any way to recover that info? Than… read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
I am having problem transferring my old gmail to my new
I am having problem transferring my old gmail to my new gmail account. Right now I have them being transferred from my old to my new account as they come it. BUT I want them all transferred over all a… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I am unable to get my gmail inbox personal mail on my Smart
I am unable to get my gmail inbox personal mail on my Smart Phone. I have gone through all of the steps with Gmail and with Consumer Cellular. They are unable to solve the problem and said to call Goo… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
I received a message from Google about 2 accounts. One is
I received a message from Google about 2 accounts. Google has assigned me to a temporary account [email protected] One is "[email protected]" is my private account. I was trying to open it so I can "tra… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I signed into google and I think my gmail address has changed.
I signed into google and I think my gmail address has changed. I want my old gmail address but I can't sign in because I don't remember the password. A lot of important contacts have the old gmail add… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
989 satisfied customers
my wife is a gmail user and does not remember her password
my wife is a gmail user and does not remember her password XXXXX years ago. She has a new iPad and cannot get into her gmail account. How can she get a new password XXXXX get into her account and then… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I recently transferred my e-mail from MSN and Verizon to Gmail.
I recently transferred my e-mail from MSN and Verizon to Gmail. I also transferred all of my e-mail from saved e-mail files to new Gmail files. I checked to make sure everything was in my new Gmail ac… read more
Toby K.
Toby K.
Team Lead/Technical Support Specialist
Vocational, Technical or Trade Scho
739 satisfied customers
Hi. I opened an email account on gmail. I cannot access it
Hi. I opened an email account on gmail. I cannot access it now. I believe the trouble began when I tried multiple times to access the account using the wrong password. Now it is lost to me. I reinstat… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x