Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

When I switched to gmail, I lost my facebook account. I made…

Customer Question
When I switched to...

When I switched to gmail, I lost my facebook account. I made a mistake and started filing for a NEW facebook account.I stopped and a Geek got my old facebook back on my screen. Now I have two accounts. My gmail is telling me to accept friends that are on my old account. Today gmail told me to accept me. Yes me with my picture as a friend to my face book account. Can you help me? Either merge the two accounts, or delete completely that new facebook account.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I don't know what an OS is. Windows 10?

Technician's Assistant: When did you last update your Facebook?

Thursday 1-18-18.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

When I am on face book, Over on the left is a list of other places. I lost my favorite, Twin Ports Dance. It's been on the left for 15 yuears.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
1/21/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 8,127
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you able to access or login to BOTH facebook accounts?
  2. Or you are only able to access the old one now, and you want to remove the newly created account?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 6 months ago
1, I can not assess or login to BOTH
Customer reply replied 6 months ago
2. Sometimes I get the old one, and most of the tike I get the new one
2 Over on the left of the facebook page, I lost a link to another facebook account. It disappeared.
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for writing back. Do you still remember the passwords for both accounts?

Ask Your Own Email Question
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for that confirmation.

Now, the best way to fix this is to use another web browser. If you are using Windows 10, by default, you have 2 browsers. First is Edge, second in Internet Explorer.

If you are using Edge now, please try to use Internet Explorer. Go to www.facebook.com and then login to the Facebook account that is NOT logged in to the previous browser.

Please tell me when you are successful or not so that I can assist you further.

Thanks,

Jess

Ask Your Own Email Question
Customer reply replied 6 months ago
I am successful. What's next?
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Please clarify these first:

  1. Are you logged in to the NEW Facebook account in the other browser I suggested?
  2. Are you using your Gmail address to login to that NEW Facebook account?
  3. What exactly do you want in the NEW account? To delete or deactivate it?
Ask Your Own Email Question
Customer reply replied 6 months ago
Okay I have the account on Internet explorer. Yes I used the gmail address It is the NEW account that I want to deactivate. Get rid of. Never see it again. You confused me with the word " Pervious Browser. If I have made a mistake, can we save all this so I don't lose Face Book?
Email technician: Jess M., Computer Support Specialist replied 6 months ago

I was being extra careful in the procedures because if you delete or deactivate the wrong account, it cannot be UNDONE.

So you NEED to do the deactivation process in the browser (Internet Explorer) where you logged in to the NEW account.

Here are the steps:

  1. In your NEW facebook account, click on the small DOWN-ARROW at the top right of the page
  2. Then click on SETTINGS
  3. Or you can COPY the URL below and paste it in Internet Explorer:
    https://www.facebook.com/settings
  4. You will see the page: General Account Settings. There you shall see related info to verify it is the account you want to deactivate, like the email address.
  5. Click on the bot***** *****nk that says Manage Account.
  6. There at the bottom you shall see the link "Deactivate your account"
  7. Click on it and follow the on screen procedures

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated!

If you need further assistance, please do not rate me negatively with 1 or 2 faces. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> I stopped and a Geek got my old facebook back on my screen

> Today gmail told me to accept me.

Can you please upload a few screenshots to show more details about the two issues of your FB account(s)? Thanks.

Ask Your Own Email Question
Customer reply replied 6 months ago
Thanks, I don't know how to upload. Not only that, I followed the directions by Jess, and lost all FB.
Email technician: bbao, IT Consultant replied 6 months ago

Jus add the "add file" button around the chat window you are using to send a message to me.

What do you mean about "lost", their wall or public pages are not longer visible on the Internet?

Ask Your Own Email Question
Customer reply replied 6 months ago
I now, can not get Face Book on my computer. Jess said to "Deactivate your account." Since I have two accounts, I did that with the one I did not want, and now both of them are gone.
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask bbao Your Own Question
bbao
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
1,976 Satisfied Customers
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP

bbao is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

8,127 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Someone changed my password I can't get in. My gmail
I don't think so I was able to get in on my Ipad before but not now, I have two other emails, but they don't have the information of my primary account. I believe that I have storage on cloud but I dont know how to access it … read more
Jeff Ray
Jeff Ray
Graduate of B.S. Computer Science
11 satisfied customers
I no longer use the email I had for Facebook, it is
I no longer use the email I had for Facebook, it is completely deleted from my computer. Facebook apparently doesn't think that is the case. I don't know how to rid FB of the old one and create a new … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I have two Facebook and Messenger accounts because the
I have two Facebook and Messenger accounts because the Facebook AP on my iPhone froze. I rebooted the phone thinking that would restart the original accounts but instead it made me create a new accoun… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
There's a problem with my FB account. However, there's
There's a problem with my FB account.However, there's several things you need to know before you can help me.I created a new FB account because I thought messenger was receiving malware. This probably… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I need your help in restoring my first gmail account which
Hello..I need your help in restoring my first gmail account which is***@******.***. I unistalled Google thinking it would speed up my old computer, not knowing it would cancel my accounts to gmail and… read more
bbao
bbao
IT Consultant
1,976 satisfied customers
I have two face book accounts; one of them is with my full
I have two face book accounts; one of them is with my full name- Rebecca Beth (Sanders)~maiden name , Christian... I had an email***@******.*** when I used this; but after 5 years of not being on line… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I cant log in to search for friends on facebook,it says that
i cant log in to search for friends on facebook,it says that my user name or password ***** wrong … read more
John
John
System/Network administrator
High School or GED
2,074 satisfied customers
I had 2 FB accounts but one was by mistake. Now I have lost
I had 2 FB accounts but one was by mistake. Now I have lost the one I use all of the time and the mistake one is showing. I want my old account back. … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have 2 pages and want to combine them. Yahoo. Web
i have had the new page on this computer and on my other computer (tower) the other one cant find the other one now … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
I cannot locate my -standing Facebook account. My hard drive
I cannot locate my long-standing Facebook account. My hard drive had to be replaced by HP but I lost everything. When I signed up for Facebook I had a different email address than I do now but I never… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,089 satisfied customers
I forgot my password and my phone number changed linking to
i forgot my password ***** my phone number changed linking to my gmail and facebook account.so i have no access to my gmail account. can you please help me? … read more
Jess M.
Jess M.
Computer Support Specialist
8,127 satisfied customers
I had to get a new facebook s there was so mny with the same
I had to get a new facebook s there was so mny with the same name.the old one is KITTY **** I SET A NEW ONE NAMED KITTY LOU **** AND ALL OF MY FRIENDS ARE ON THE OLD FB I WOULD LIKE TO ADD MY FRIENDS … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I want to get my old face book back not the one I just
I want to get my old face book back not the one I just signed up for … read more
bbao
bbao
IT Consultant
1,976 satisfied customers
I am having no problems with email, I can not remember the
I am having no problems with email, I can not remember the email address I used to log onto facebook and I have changed computers. I need to update my email address with facebook and password ***** I … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have two facebook accounts I forgot the password to
I have two facebook accounts I forgot the password ***** ************ ?also can I merge them together?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have made a mistake by starting a facebook account and
i have made a mistake by starting a facebook account and then being taken off facebook now i want to get back on so i opened a new account with the exact same information and every time i try to log o… read more
Jess M.
Jess M.
Computer Support Specialist
8,127 satisfied customers
All the facebook friends and not friends that I have
all the facebook friends and not friends that I have suddenlly appeared in my email address book. Everytime I wan to open the address book it freezes up. Cristina… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I had a face book account for over two years. I change my email
I had a face book account for over two years. I change my email . tonight I try to get on face book they had my old email account but my phone number I try to change my pass word and somehow I made ne… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x