Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I am unable to change my password for my gmail account, I…

I am unable to...

I am unable to change my password ***** my gmail account, I for got mine!

Technician's Assistant: Are you logged into your Gmail account on any other devices?

I stay logged in but am unable to loge out and loge back in?

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Do not.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just need to be able to get new password?

Show More
Show Less
Ask Your Own Email Question
Answered in 1 minute by:
1/20/2018
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,168
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,168
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified
Viet - Email Tech and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 6 months ago
Windows 7

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/yd5qgmps
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Email Question

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/yd5qgmps
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Email Question
Customer reply replied 6 months ago
Nothing came in.

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/yd5qgmps
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Email Question
Customer reply replied 6 months ago
nothing comes up

On your computer, when click on the website below:

https://tinyurl.com/yd5qgmps

, then do you see an item called Elsinore.ScreenConnect.Client (usually shown at the bottom of your computer's screen)?

Ask Your Own Email Question

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,168
41,168 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

Viet - Email Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Are you with google? do you charge to help? Gmail. D all the
forgot my pw and all the questions they ask it ends up saying they cant tell if its me. might be cuz I dont remember when I opened the acct … read more
Harry
Harry
2,170 satisfied customers
I was asked what my password is and they were to send a
I was asked what my password ***** ***** they were to send a recovery email to my phone but I still don't have it and it's been over 30 minutes. They asked me when I started the gmail account. Who rem… read more
Wes
Wes
Owner/Consultant
Bachelor\u0027s Degree
377 satisfied customers
I was trying to set up an additional account. I think I did
I was trying to set up an additional account. I think I did that, but I haven't a clue how to access it instead of my original account. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My son is the one whose email has been taken over. His email
Hi there - my son is the one whose email has been taken over. His email was associated with his epic account for fortnite and somehow someone got that and has since changed the password ***** his gmai… read more
Harry
Harry
2,170 satisfied customers
I having problems accessing my Gmail account it won't let me
I having problems accessing my Gmail account it won't let me in and says I'm locked out if your password ***** been changed or something can you please help me get back into my account my name is ****… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I need to change my Emil account from aol to Gmail but I for
I need to change my Emil account from aol to Gmail but I for got my passward word and when it sends the code to reset the send it to aol and I no no longer use aol my email is***@******.*** phone(###)… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I got a message that someone in the far east on Jan 4, 2018
I got a message that someone in the far east on Jan 4, 2018 had entered my gmail account and was asked if this was mine. After replying that it was not, I got a screen to change my password. I did so … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I just answered a request to open a Google account. This got
I just answered a request to open a Google account. This got me a change in my Gmail number (account?). I want my "old" address back. Can you help me? … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My old gmail account is. Since i got a new comp. and another
hello. My old gmail account is***@******.***. Since i got a new comp. and another gmail account, I am unable to log in to geo svcs email----it will not let me log in to that account. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I believe my gmail account has been hijacked and i am locked
I believe my gmail account has been hijacked and i am locked out of it. I changed my password ***** morning and not even a half hour later my password ***** changed again by someone else. what can i d… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I need to get a new password for my gmail account,
I need to get a new password ***** my gmail account,***@******.*** - did a new password ***** forgot to send it back to myself, got too busy to take that measure. Can I get a new reset for my gmail ac… read more
Josh
Josh
It Support Specialist
Associate Degree
5,157 satisfied customers
I got a new phone and I can't get my gmail I don't remember
I got a new phone and I can't get my gmail I don't remember the password ***** with my other phone I always automatically went into my Gmail without a password ***** I'm having trouble getting the ver… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I have just started a new account in thenderbirb, now yet,
this account is on the phone at first now i am trying to use it on the computer … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I use outlook on my computer to link to my Google e-mail
I use outlook on my computer to link to my Google e-mail account. It is not working (connecting) this morning without my password. It has been forever since I last remembered by password. My e-mail ad… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
Can not access my gmail account. Have used all the help
Can not access my gmail account. Have used all the help screens. It still will not let me in. I can't change passwords. The only thing different is we have a new Comcast modum. I tried to sign in for … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I received an email from Google alerting me that someone was
I received an email from Google alerting me that someone was hacking into my account from Cairo. They told me to change my password; however, I didn't know if this was truly from Google, plus, Im out … read more
Andy
Andy
Design Engineer
MS Electrical Engineering
8 satisfied customers
I was trying to change my password for [email protected], When I
I was trying to change my password ********@******.***, When I entered it the pastword for Diana XXXXX was changed and not mine how can I get that past word to go to my account, aloveworthsharing as b… read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
Bachelor's Degree
41,168 satisfied customers
got a new computer, all others broken. Problem is old address:[email protected]
got a new computer, all others broken. Problem is old [email protected] Not my address:[email protected] Any ideas. Thanks Brian… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x