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I know my email account but do not remember my password.

Customer Question
I know my email...

I know my email account but do not remember my password

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Have phone number on file No security questuins

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do use my email to get my gmail

Submitted: 7 months ago.Category: Email
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Answered in 1 minute by:
1/19/2018
Email technician: John, Email Support Specialist replied 7 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,949
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer.com site. My name is ***** ***** I will try my best to help you.

Which is the email account you are trying to regain access to ?

Are you using a windows or mac computer?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Email technician: John, Email Support Specialist replied 7 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Customer reply replied 7 months ago
I use Windows 10
Customer reply replied 7 months ago
My laptop is in the process of updating Windows 10. Will this nother you in your reset.
Email technician: John, Email Support Specialist replied 7 months ago

Do you mean windows 10 update ?

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Email technician: John, Email Support Specialist replied 7 months ago

Did windows 10 update finish ?

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Customer reply replied 7 months ago
Windows is still updating .
Email technician: John, Email Support Specialist replied 7 months ago

Are you currently chatting to me from a mobile device ?

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Customer reply replied 7 months ago
Windows 10 is still updating now at 43%
Email technician: John, Email Support Specialist replied 7 months ago

Let it update in the mean time you asked question regarding password ***** to your gmail account am i correct?

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Customer reply replied 7 months ago
my cell phone do not have land line.
Customer reply replied 7 months ago
What is the next step since Windows is still updating at 74%?
Email technician: John, Email Support Specialist replied 7 months ago

I believe you didn't see my above question i will resend it

Let it update in the mean time you asked question regarding password ***** to your gmail account am i correct?

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Customer reply replied 7 months ago
That is correct do not remember. And my password ***** does not work for my email account
Customer reply replied 7 months ago
I am having a hard time getting your answer. Please forgive me for not knowing how to respond back to you as fast.
Email technician: John, Email Support Specialist replied 7 months ago

No problem i can understand.

Are you able to access this gmail account on your phone also how do you access it on the windows 10 computer is it using web browser like Chrome or email application like outlook ?

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Email technician: John, Email Support Specialist replied 7 months ago

Please answer my above question so that i can help you better also did windows update finish?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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