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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2556
Experience:  Computer Software Support Specialist for more than 10 years
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I have just completed a system upgrade to MS professional

Customer Question

I have just completed a system upgrade to MS professional plus 2010 and have lost MS Outlook
JA: What Operating System (OS) are you running on your computer or device?
Customer: I believe it is Asus B85M-G
JA: When did you last update your Outlook?
Customer: When I got MS Professional plus 2010 in 2016
JA: Anything else you want the Software Expert to know before I connect you?
Customer: No
Submitted: 6 months ago.
Category: Email
Expert:  bbao replied 6 months ago.

Please clarify: upgrade to Office 2010 or Office 2016? From which version of Office? Thanks.

Customer: replied 6 months ago.
Why respond by email when I can't access it. Extremely frustrating and not overly happy with Microsoft as a result.
Customer: replied 6 months ago.
It was a MS Professional 2010 upgrade and using Outlook 2010
Expert:  bbao replied 6 months ago.

Thanks for the info. I am currently in a remote session now. Will be back to you shortly.

Expert:  bbao replied 6 months ago.

Okay, what's the problem do you have know with your Outlook 2010? Please advise. Thanks.

Customer: replied 6 months ago.
I completed the MS upgrade and have lost all access to outlook
Expert:  bbao replied 6 months ago.

Do you mean you lose the Outlook icon from the desktop? Did you try searching for it from Windows start menu?

Customer: replied 6 months ago.
No. The icon is there and when I open it I get two messages.
The feature you are trying to use is on a network that is unavailable.
Click ok to try again or enter an alternate path to a folder containingg the installation package ProPlusWWW.msi in the box below.
Expert:  bbao replied 6 months ago.

If so, it seems a remote desktop session is necessary now.

If you like, please upload a screenshot of the exact error message for review, before requesting the remote session.

Thanks.

Customer: replied 6 months ago.
Having trouble doing the screen shot and have to go out, Will get back later.
Customer: replied 6 months ago.
Thanks. I have copied the snip as a PNG and I still can't copy it to this screen.
Customer: replied 6 months ago.
It looks as though we are not getting anywhere. Please arrange to refund my $60. Thanks Paul