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My iPad cannot send emails. I can fwd or reply bit I can…

Hi my iPad cannot...

Hi my iPad cannot send emails. I can fwd or reply bit I can send a new email

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Both

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

No. A brand new iPad I set up yesterday. Down oaded everything from iCloud

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No that's it thanks

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Answered in 4 minutes by:
1/19/2018
Moses C
Category: Email
Satisfied Customers: 1,020
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.
can you explain me a bit more about this

do you get any error or the forward option is not available?

Moses C
Category: Email
Satisfied Customers: 1,020
Experience: Resolution Specialist at Wipro Bpo Services
Verified
Moses C and 87 other Email Specialists are ready to help you
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Customer reply replied 7 months ago
Getting error msg

https://anydesk.com/

Install the remote desktop and let me know the email address it shows on the remote desktop screen

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Customer reply replied 7 months ago
What address do I type into anydesk

you will have to download and install anydesk remote tool

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Customer reply replied 7 months ago
I have. It’s asking for an address for a remote desk

are you downloading it on your ipad?

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Customer reply replied 7 months ago
Yep. It says please enter address on the remote desk you wish to access

you have an address or numbers under "This desk" section

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Customer reply replied 7 months ago
Anydesk has blocked me connecting to a remote computer!!!!!
Customer reply replied 7 months ago
Hello????????
Customer reply replied 7 months ago
Thanks but I’m ending this session. Was no help at all!!!,

my apology my battery died so i had to start over again with my laptop.

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open this link on your ipad and install anydesk

https://tinyurl.com/yc7at6fo

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Customer reply replied 7 months ago
I have opened that link installed app and tried. It doesn’t work

Open the anydesk app and let me know when you are there

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Customer reply replied 7 months ago
It’s open

do you see This desk section on the top

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Customer reply replied 7 months ago
No it’s says remote desk

your desk can be accessed with this address it must have some numbers like 234.876.999 or an email address

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can you send me a screenshot of the anydesk screen

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if not possible no issue i will provide you steps to fix your email

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Customer reply replied 7 months ago
Sorry. Numbers and email don’t work

on the ipad follow these steps

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Customer reply replied 7 months ago
Ok ready

open the Settings icon and go into the Mail. contact, Calender section

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on the right side it shows the email address what is it?

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touch to open the email setting and hit delete account

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Customer reply replied 7 months ago
Done.
Customer reply replied 7 months ago
Next?

is the email removed from the list now?

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Customer reply replied 7 months ago
The whole account is deleted
Customer reply replied 7 months ago
Hello?????

no problem it was corrupted and we have removed it.

Now i will walk you through and you will get it back

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Customer reply replied 7 months ago
Thanks

Ready to add email

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Open the Settings icon and go into the Mail. contact, Calender section

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Customer reply replied 7 months ago
Yep

Click in Mail, contact, Calendar section

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Now click Add account

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Customer reply replied 7 months ago
Done

now click on others and add your email and password

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Customer reply replied 7 months ago
Ok

once its added you should be good to go try sending a test email and use the forward option to test

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Customer reply replied 7 months ago
Ok I will try. Hang on...

sure i will wait

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Customer reply replied 7 months ago
No didn’t work. Same error msg. Sending the msg content to the server failed
Customer reply replied 7 months ago
Are you there?

yes i am

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when you send an email to anyone do you get the error?

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do you have a computer where we can try the email settings are good or it has a problem with the settings

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Customer reply replied 7 months ago
No only on fwding or replying. New emails are ok
Customer reply replied 7 months ago
I have a pc.

you have a pc then i can remote connect and check the email server setting

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open justanswer email on your pc and let me know.

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Customer reply replied 7 months ago
done

open this link on your pc

https://tinyurl.com/y7vcx498

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Customer reply replied 7 months ago
It’s done

i am connected to the remote screen on your pc

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Customer reply replied 7 months ago
Ok what now. I can’t see you on my pc

Check the incoming and outgoing email service with the correct port settings on your ipad

Domain Name Suffixoptuszoo.com.au

POP3 (incoming) Mail Servermail.optusnet.com.au (port 110)

SMTP (outgoing) Mail Servermail.optusnet.com.au (port 25)

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Customer reply replied 7 months ago
I now may be all good. Thank you for your help. I will try another email for this woman and let you know how that goes

You can come back if you need any assistance.
Thank you for your interest in Just Answer.

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Customer reply replied 7 months ago
Thank you oh and another email address worked so all good. Much appreciated.
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Moses C
Moses C
Moses C
Category: Email
Satisfied Customers: 1,020
1,020 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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