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I can't get my e-mail to open. Internet connection

Customer Question
I can't get my...

I can't get my e-mail to open.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Internet connection apparently is good, as I am on explorer now. Not really computer literate so I don't know what a browser is.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No. my old outlook quit opening and I received a new outlook set up wanting me to log in with a pass word, however nothing seems to work.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nope that is my only computer problem

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
1/19/2018
Email technician: Sean S., Computer Support Specialist replied 7 months ago
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,373
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

Please let me know more about the issue so I can best assist you. Also any error messages you're seeing as well and we'll go from there. Thanks!

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Customer reply replied 7 months ago
My outlook won't open. For some reason my old outlook disappeared and a new outlook suddenly appeared. That ask for my pass word, which I have tried to reset. Still won't open, getting very frustrated
Email technician: Sean S., Computer Support Specialist replied 7 months ago

I'm sorry for the frustration. Would you like for me to connect to your PC to fix this OR try to fix this over this chat?

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Email technician: Sean S., Computer Support Specialist replied 7 months ago

Let me know and I'll be happy to help fix this for you!

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Sean S.
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,373
1,373 Satisfied Customers
Experience: 5+ years IT experience. A+, Net+, Security+ certified

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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