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I want to sign in to my google account but i am having

Customer Question
I want to sign...

I want to sign in to my google account but i am having trouble. My phone number has changed, i don't remember my password, I don't remember when I created my google account.

Technician's Assistant: When were you last able to use your phone?

Every day

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Its on the computer I'm trying to login

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I tried updating my information on the google account but it does not recongize the information.

Submitted: 7 months ago.Category: Email
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Answered in 3 minutes by:
1/19/2018
Email technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Email technician: Aparna Indresh,
 replied 7 months ago

Could you please provide me the gmail account user ID? The reason why I am asking we can try to check what are the possibilities available for resetting the password.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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