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I messed with my computer yesterday not knowing what I was…

Customer Question
I messed with my...

I messed with my computer yesterday not knowing what I was doing, I changed my username and password ***** I did not want. My old username is ***** ***** backup but I want that one back

Technician's Assistant: Are you logged into your email account on any other devices?

My Fire amazon is also messed up now

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Ive tried but when I put in my old username that I want back it says its akready

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No I just want my old username and passwoed back thks

Submitted: 7 months ago.Category: Email
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Answered in 6 minutes by:
1/18/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified
Can you please upload a screenshot to clarify what kind of username it is? Email address or user account for your computer? Please clarify. Thanks.
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Customer reply replied 7 months ago
cant send picture. the email I want back if***@******.***
Customer reply replied 7 months ago
I cant afford all these extra fees.I am retired and its only my income
Customer reply replied 7 months ago
are you going to be able to help me?
Email technician: bbao, IT Consultant replied 7 months ago
I am helping you.
Okay, don't worry about it, I would like to offer you 50% discount for the same remote services. Just for you. If you agree, I will send you the offer.
Please do not request the services from your side as I will be always full rates.
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Customer reply replied 7 months ago
what will be the fee
Email technician: bbao, IT Consultant replied 7 months ago
Just $20 USD extra.
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Customer reply replied 7 months ago
no thank you pls refund 5.00 deposit
Email technician: bbao, IT Consultant replied 7 months ago
Sure. I opt out now and please speak with JustAnswer Customer Services for any of your billing requests. Thanks for using JustAnswer.
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