Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I have used as my main email for years. In the last week…

Customer Question
I have used***@******.*** as...

I have used***@******.*** as my main email for years. In the last week Google or Gmail has locked me out of using this email on my Dell laptop. I can still use the email above on my iPhone and iPad, but cannot use it on my laptop. I have a freelance photographer G-suite domain name that I have had for over 5 years. The g-suite email is***@******.***. For some reason I can only access this email address now on my laptop. I have Chrome and Norton. I am not sure why or what I did to make this g-suite user name and password ***** primary one on my laptop. NOW I can't print because I don't use wi-fi to print. I am a musician and this is frustrating because I can't print songlists from my iPad or iPhone, or any other emails.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Do you want me to log in or log out? I'll get them and check.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have both security questions and a phone number. I reset my Google password ***** days ago.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Mostly, I'd like to keep my domain name which is with G-suite, I guess. And I want to have Chrome bring up my***@******.*** email when I login, not***@******.*** Thanks!!

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 50 minutes by:
1/18/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,971
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> Gmail has locked me out of using this email on my Dell laptop.

How do you access***@******.*** from your Dell laptop? Via web or using an email program such as Outlook?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Why is my suspended by the reseller? My domain is with
why is my***@******.*** suspended by the reseller ? My domain is with google. I cannot get my e-mail. How do I recover it, … read more
bbao
bbao
IT Consultant
1,971 satisfied customers
I started and stopped my G-suite google cloud account all in
Hi, I started and stopped my G-suite google cloud account all in one day. However I have not been able to get my lesliehagg.com address back from g-suite so I could use it on my GoDaddy website. This … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
My Admin password to G Suite is being rejected and no way
My Admin password ***** G Suite is being rejected and no way found to contact Google using its password ***** page. … read more
bbao
bbao
IT Consultant
1,971 satisfied customers
My email address is I am not receiving any email, connection
my email address is***@******.*** I am not receiving any email … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My IT has deletef the entire domain by mistake while trying
my IT has deletef the entire domain by mistake while trying to upgrade to business account … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have an email account that the domain name is serviced by
I have an email account that the domain name is ***** ***** a different vendor. The email that I use &/or the domain was transferred to my Iphone years ago and still works under Google on that phone b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I am unable to access my gmail professional account on any
I am unable to access my gmail professional account on any device. The admin panel looks like I should be able to send and receive but it's not working … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I cancelled my g suite account about 6 months ago and I can
I cancelled my g suite account about 6 months ago and I can no longer access my gmail email … read more
bbao
bbao
IT Consultant
1,971 satisfied customers
I want to add read receipt to my home gmail and it is not
I want to add read receipt to my home gmail and it is not available as I cannot sign in as administrator … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I purchased a gmail through Wix yesterday and accidentally
I purchased a gmail through Wix yesterday and accidentally deleted the login information and now I can't get in to manage the site. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,765 satisfied customers
I am unable to access email sent to my iPad or iphone. On
I am unable to access email sent to my iPad or iphone … read more
bbao
bbao
IT Consultant
1,971 satisfied customers
I established/purchased a new domain name and attempted to
I established/purchased a new domain name and attempted to create***@******.*** as a new email address. I can't verify it if I don't have access to it. What have I done wrong?? How can I establish thi… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can't open my account. They say I have the wrong password.
I can't open my account. They say I have the wrong password. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have a domain in google with my company's name. Each new
I have a domain in google with my company's name. Each new email account costs me $10/month. To get same @(my company's name email)Any cheaper ideas to utilize same domain ??… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I can not login to my gmail account online. I had a website
I can not login to my gmail account online. I had a website for my business which is no longer active. I believe that is the challenge. It tells me to contact the domain owner. I am the domain owner, … read more
bbao
bbao
IT Consultant
1,971 satisfied customers
Well I have a BUSINESS email but can't seem to figure out
hey there! Well I have a BUSINESS email but can't seem to figure out who the provider is? the @xxx.com part is our website … read more
bbao
bbao
IT Consultant
1,971 satisfied customers
To try and explain as simple as possible, I lost a bunch of
Hello,To try and explain as simple as possible, I lost a bunch of docs, sheets and forms when I deleted my account (*****@******.***). That email was not through G Suite, it was through a different em… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
help, I cant remember my password. I changed it yesterday
help, I can't remember my password. I changed it yesterday in google apps, and now I am not receiving e-mail. I do not understand the answers in the written help section… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x