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I am having trouble accessing my emails. Onmy IPhone but…

I am having trouble...

I am having trouble accessing my emails.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes onmy IPhone but they are not coming in either

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I reset my password ***** there seems to b e a problem with my name

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My user name is ***** ***** when I use it - I get sent round and round on the password ***** this is crazy - I have been with AOL for 20 years

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Answered in 2 minutes by:
1/18/2018
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,168
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message when accessing your AOL email account?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question

What's the make / model of your computer?

Do you have a cell phone that is able to receive text messages?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,168
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified
Viet - Email Tech and 87 other Email Specialists are ready to help you
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Customer reply replied 6 months ago
when I go to my user name -***@******.***; it Asks me to reste my password; I reset my password ***** it still says there is a problem with my user name; it sends me round and round

Thank you. First, do you have Windows xp, vista, or 7, 8, 10, or Mac computer? And/or what's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me. Thank you,

Ask Your Own Email Question
Customer reply replied 6 months ago
I have a MAC Bookpro with MACOS High Sierra 10.13.2

Please see my response below.

Ask Your Own Email Question

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,168
41,168 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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