Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I always use my only account. Ex- husband started new

Customer Question
Hi. I always use...

Hi. I always use my only account***@******.***.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Ex- husband started new account without my knowledge char.remediation??? and I haven't used my yahoo in years. Can not get pass word for clee. accont and this is my business account. I'm screwed. sorry

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not at this time.

Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 1 hour by:
1/18/2018
Email technician: Aparna Indresh,
 replied 7 months ago
Aparna Indresh
Category: Email
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Ask Your Own Email Question
Email technician: Aparna Indresh,
 replied 7 months ago

It sounds like you are unable to access your Gmail account may I know how do you usually access your Gmail account is it through phone, tablet, web browser?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I can't get in, and I tried the pass word I thought I had,
I can't get in, and I tried the pass word I thought I had, but was not successful. The other e-mail available to me was my husband's, ***** *****. However, he passed away and I don't know his pass wor… read more
John Castle
John Castle
BSC in Computing Network Management and Design
200 satisfied customers
I have forgotten my yahoo password and when I try to recover
I have forgotten my yahoo password ***** when I try to recover or get a new password ***** is linked with my husbands account and I cannot get a new password. I just purchased tickets and need to get … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
It dotes not recognize my password, and ask me if I have
It dotes not recognize my password, and ask me if I have access to this email d**********@******.***, that email belongs to my ex husband and he's saying he does not use that one any more. I can chek … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I need into a old yahoo e mail account. Phone. Reset of.
I need into a old yahoo e mail account JA: How do you usually access Yahoo? On a phone or tablet, or through a web browser? Customer: Phone JA: What troubleshooting have you tried? Customer: Reset of.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I THINK I SCREWED UP FOR EXPERT. ON MY IPHONE GMAIL BUT
ON MY IPHONE GMAIL BUT GMAIL SHARES WIITH MY OUTLOOK.COM … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I opened a business account a couple of years ago but didn't
I opened a business account a couple of years ago but didn't use it to any great extent. I've move since then and don't have access to my old email and can't remember my gmail pass word. i want to sta… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Can't sine in and won't take # on tex? Yahoo.com. Browser.
can't sine in and won't take # on tex ? JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: yahoo.com JA: How do you access your email most often? On a phone or tablet, or through … read more
Martin
Martin
Network Engineering Diploma
145 satisfied customers
Every time I go on AOL and list my birth city as Flushing,
Every time I go on AOL and list my birth city as Flushing, NY it says it's wrong! Believe me - I was born there in 1937 and nothing has changed! … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Cannot find my email trying to close facebook account they
cannot find my email trying to close facebook account they sent a six digit password ***** i cannot find my account to use the new pw to close the acct on***@******.*** my new updated account an cell … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I don't know my pass word & the phone # is not my home #
I don't know my pass word & the phone # is not my home # Ineed a new pass word but I don't know how to ! … read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Cannot get in Two step has not worked. Recovery phone number
Cannot get in Two step has not worked. Recovery phone number is ***** and no longer in use … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I believe my account has been hacked into, or other managed
I believe my***@******.*** account has been hacked into, or other managed by an alternative account. Also, I can no longer gain access to my***@******.*** account at all, which was directly tied to eh… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
My yahoo email account was hacked into, i had my account for
my yahoo email account was hacked into, i had my account for 8 years, do not want to loose all my personal data and reciepts. my pass word no longer works, it was 23642364, my answers were also incorr… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
I first contacted Gmail tech support 11/12/14 about noon paid
I first contacted Gmail tech support 11/12/14 about noon paid for answer to why I couldn't get on gmail I screwed up 3 weeks ago while signing up for gmail on my pass word now it user name is ***** **… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Hi my Name is XXXXX XXXXX problem is my husband can not get into
Hi my Name is XXXXX XXXXX problem is my husband can not get into his e-mail account. when I say don't know my password. contact info come up wrong. has my son Robert C. cell phone number and he passed… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Hi I cannot open my Yahoo mail, and my Hotmail pass word I
Hi I cannot open my Yahoo mail, and my Hotmail pass word I forgot got more than two years ago. My hot mail is [email protected] I used as my alternate email address when I set up my yahoo account w… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I was locked out of my account this morning. I can not get
I was locked out of my account this morning. I can not get into my yahoo account at all. I have a business and can not change my yahoo id. I do not know why my password ***** not work this morning. Wh… read more
Engineer-Thomas
Engineer-Thomas
Software Consultant & Engineer
Bachelor\u0027s Degree
43 satisfied customers
Been using OE for years, always had it on automatic without
Been using OE for years, always had it on automatic without using a password. yesterday it started a drop down that reqires my identity and a password (one which I installed maybe 10 years ago and don… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x