Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email
This answer was rated:

Some of my emails go to my phone, but not to my computer. Is…

Some of my emails...

Some of my emails go to my phone, but not to my computer. Is there something that you or I can do to correct this issue? Bob

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

On my phone direct to email icon. Computer is through the Google Login on my computer.

Technician's Assistant: What troubleshooting have you tried?

None, I do not

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, just the email situation.

Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
1/18/2018
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 39,413
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. If you turn off your phone completely, do you get all NEW emails on the computer?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 39,413
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified
Viet - Email Tech and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 1 month ago
1. I prefer to access emails on my computer, however, with Verizon I get all of my emails on both. However, there are many that only go to my phone. On the computer I go to Google to Login to my computer gmail account.
Customer reply replied 1 month ago
I have Windows 7 business

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/yc6du4hl
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Email Question

Connected, working on issue. Thank you.

Ask Your Own Email Question

I have resolved the issue via remote support.

- Note: From now on, do not open the Email app icon any more (do not enter your new password ***** prompted.)
- Please only use the Gmail app icon for accessing your gmail email account on your phone.

If you need help with anything else, please come back any time. Thank you very much.

Ask Your Own Email Question
Was this answer helpful?
Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 39,413
39,413 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

Viet - Email Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Have new IPad reset yahoo yesterday not working today I got
Have new IPad reset yahoo yesterday not working today I got email can't send email tried to go through what I did yesterday can't get any help keeps asking for what you send me won't except … read more
Kris R
Kris R
IT Manager
Computing
3,157 satisfied customers
I have email accounts on google and 1&1 webmail.com. How can
I have email accounts on google and 1&1 webmail.com. How can I access them on my new computer? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I cannot get my email address off my email form and when I
I cannot get my email address off my email form and when I try to compose an email, my address appears after the sender and will not send? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
My phone recently broke. I was issued a new one. I had a
My phone recently broke. I was issued a new one. I had a backup gmail account so just in case I needed to transfer all my info to new phone. I have not used my gmail account so I don't remember what i… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
Need my e-mail to work it's very important to have it fixed,
Need my e-mail to work it's very important to have it fixed, the store where i bought this phone said he fixed it and still not working, my husbands in war, needs this asap… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
WHen I log into Facebook, messenger, Snapchat, etc... does
WHen I log into Facebook, messenger, Snapchat, etc... does being on these sites use up a lot of data on my iPhone?i do not hav WiFi, I use cellular data only to operate my phone.… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Have found my cell and wish to cancel my order for a new one
have found my cell and wish to cancel my order for a new one #138974 … read more
Kris R
Kris R
IT Manager
Computing
3,157 satisfied customers
I'm having so much trouble with e-mail. Just finished
I'm having so much trouble with e-mail. Just finished working over on hour with Cody and got no where. I tried ever password ***** I have used with my e-mail nd none worked. He said one worked but we … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I can't get my mail on my I pad. It's saying I have the
It's saying I have the incorrect email address & it is coming up with my friend's address who does not have yahoo … read more
Kris R
Kris R
IT Manager
Computing
3,157 satisfied customers
I have just downloaded Norton and created an account but
I have just downloaded Norton and created an account but they say they already have that e mail on file and I should change my email??? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I erased all my emails yesterday and I need to get them
I erased all my emails yesterday and I need to get them back … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
My e-mail will not work, rmdaircraft. Aol. Web. Typing in
my e-mail will not work, rmdaircraft JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: aol JA: How do you usually access your email? On a phone or tablet, or through a web browse… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I received an email from Apple app saying someone purchased
I received an email from Apple app saying someone purchased an app on my account. When I chose refund I'm supposed to enter all my info including DOB and social security number which I don't want to d… read more
Mr.Med
Mr.Med
982 satisfied customers
I can not find my password for my domain. Gmail. All three.
i can send emails but cant receive them as i didn't set up this email address i let someone else set it up… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
The message I keep sending to Yahoo when the Ads slow down
Pearl the message I keep sending to Yahoo when the Ads slow down my system is as follows in CAPS LOCK. Nothing has happened as yet to stop the ads on the email. I understand that there needs to be ads… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I can't get the password to work. I was emailed to start
I can't get the password ***** work . I was emailed to start there and it is way off the rails. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
Thank you so much for the tip. I'm new at this, as u
Thank you so much for the tip. I'm new at this, as u probably noticed. Lol. Thanks again!!!… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
My email icon has disappeared off my desktop I have windows
my email icon has disappeared off my desktop I have windows 10 … read more
Jason Jones
Jason Jones
AAS Information Technology
6,321 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x