Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Here goes again. I cannot access my AOL account that I have…

Customer Question
OK here goes again. I...
OK here goes again. I cannot access my AOL account that I have had for 20 years. It says it knows me as KDEWE but my email address is low letters***@******.***. I was sent to the credit card account and it was all correct except a missing security code. The number was accurate. Please help me access my email account. I have Windows xp
Submitted: 7 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
1/17/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,975
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hi There. I am Bing and I look forward to helping you with your issue today. I am reviewing the question and will get back to you ASAP.

Ask Your Own Email Question
Customer reply replied 7 months ago
I don't want to lose you, I have already lost one expert! Can you call me(###) ###-#### The system does not recognize me as kdewe - my user name and email address. This is a horrible website. I am so frustrated. We could make a time to call tomorrow is now isn't a good time. Or you can have direct access to my computer to fix from where you are.
Customer reply replied 7 months ago
I tried clicking on the remote access option earlier and got lost in the website. I do not want to lose the connection again. Fixing the problem remotely is fine but you hve to have my password ***** I am not sure what it is now. It might be Artemia37, or it might be Kathleen49. I want it to be Kathleen49.
Customer reply replied 7 months ago
I don't think you are there. Please call me and I will come back to the PC. I am leaving the PC to await your phone call.
Customer reply replied 7 months ago
Bbing - where are you? With another client? Please call. 304 (###) ###-####
Email technician: bbao, IT Consultant replied 7 months ago

Hello, I am here. I am just in a remote session so can't be available for a while. Will get to back you ASAP.

Sorry about any inconvenience and thanks for your patience.

Ask Your Own Email Question
Customer reply replied 7 months ago
In 3 minutes, no 2, it will be 2 hours since I started this project. Don't know which time zone you are in, but it is past 9:00 pm here. Can we work on this tomorrow? I want to complain about the lousy websit to someone. I don't think I need remote assistance. I just need someone to correct AOL's information on me. I've edited the information and I don't see where my user name is wrong! I'll either hear from you in 15 minutes or I'll try again tomorrow.
Email technician: bbao, IT Consultant replied 7 months ago

Sorry I wasn't available as I was in several remote meetings.

Okay, let's do it tomorrow. Thanks.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am unable to sign into, retrieve, or send e-mail. My AOL
I am unable to sign into, retrieve, or send e-mail. My AOL address is***@******.***. My home telephone number is(###) ###-#### The cell phone number you have,(###) ###-#### is correct and I receive ca… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need to change my Emil account from aol to Gmail but I for
I need to change my Emil account from aol to Gmail but I for got my passward word and when it sends the code to reset the send it to aol and I no no longer use aol my email is***@******.*** phone(###)… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
I am having problems with trying to get into my account
Hi there, i am having problems with trying to get into my account again … read more
bbao
bbao
IT Consultant
1,975 satisfied customers
How ca n I change the number on my credit card just got a
How ca n I change the number on my credit card just got a new one … read more
Mr.Med
Mr.Med
1,223 satisfied customers
Changes made over weekend restricted my computer to only Aol
Changes made over weekend restricted my computer to only Aol Mail. I previosly had Internet Explored where I had 20 years data. My Geek Squad service blocked me after payment failed (credit card numbe… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
I have not used my free Keeper service in years and have
I have not used my free Keeper service in years and have forgotten my password. I now want to upgrade to a higher, for fee service level protection and cannot access my account . I attempted to just o… read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,940 satisfied customers
My computer crashed and I got a new one. In the process I
my computer crashed and I got a new one. In the process I have lost my password ***** gmail and msn. I tried resetting however the phone number that is listed is a land line and can not receive a text… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
My AOL email account was hacked several weeks ago and I
My AOL email account was hacked several weeks ago and I cannot use the account now! I need to reset passwords so that I can log into AOL and log into my email account. Plrase help!… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
577 satisfied customers
What steps can I take if I've been notified that my aol
What steps can I take if I've been notified that my aol email address was used/sold on the black market?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
some one is trying to hack into my aol e-mail ... I have completed
some one is trying to hack into my aol e-mail ... I have completed the security code puzzle twice in 24 hours what can be done about this?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have used the same email address daily for years now suddenly
I have used the same email address daily for years now suddenly AOL doesn't recognize my password ***** send it to an alternate email address… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
I changed my password ***** months ago and have not been
I changed my password ***** months ago and have not been able to get aol o my iPhone or iPad. I tried to tye in my new password ***** aol on my OLD computer and it does not recognize my new password. … read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
686 satisfied customers
Hi Daniel I have a mac air and my aol acc has been hacked
Hi Daniel I have a mac air and my aol acc has been hacked ,all my in and out emails have gone and even i got the begging letter from me on another acc. what do I d0… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
hi I have a Hotmail account and am un able to receive security
hi I have a Hotmail account and am un able to receive security code, I followed the msn prompts to use other means of receiving code but don't have any that I know of, everytime I get on to outlook, c… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,718 satisfied customers
My address book has been hacked and emails are being sent to
My address book has been hacked and emails are being sent to all as if from me. I would like to change my aol password, and ask you for any advise?… read more
James K.
James K.
Consultant
1,585 satisfied customers
Just received this message from Microsoft. I do not want
Just received this message from Microsoft. I do not want to open a new account!! I want access to the 14000 emails that span over 10 years of my life. How do I prove to them that the account is mine? … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My entire contact list was hacked i assume that means they
My entire contact list was hacked i assume that means they have all my bank and credit card information too. emails are being sent out as if it is written by me and saying i need $. what must i do? ho… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Dear Sir,My [email protected] was blocked by you.
Dear Sir, My [email protected] was blocked by you. You wrote that " we sent the code [email protected], but it may take a few minutes to arrive. But we didnot receive it till now. Why it was not se… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x