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I cannot get any email from Thursday, January 11, 2018 to…

Customer Question
I cannot get any...

I cannot get any email from Thursday, January 11, 2018 to present. I have tried to sync with no result.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I am at my desk computer. I can read updated emails from my phone, not from my computer.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don't believe so.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My yahoo email also has the same issue.

Submitted: 4 months ago.Category: Email
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Answered in 3 minutes by:
1/17/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,203
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Customer reply replied 4 months ago
I use yahoo and gmail for my email. I have windows 10
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago

On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/y74xqyyx
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 4 months ago

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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