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I can't seem to login with my own username and pass word. I…

Customer Question
I can't seem to...

I can't seem to login with my own username and pass word. I keep gettint thef following jjack43134 is not you when my user name is***@******.*** whats going on. I have important papers there

Technician's Assistant: Are you logged into your email account on any other devices?

Yes my iphone

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

A phone number of the file. I can pull it up correctly on the phone but the user name and password ***** Don't have to write it in

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

AOL has always entered the user name and password ***** me. I never had to put it in before for years

Submitted: 7 months ago.Category: Email
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Answered in 3 hours by:
1/18/2018
Email technician: Josh, Computer Enthusiast replied 7 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,325
Experience: Email expert with over 5 years experience
Verified

Hello:

Happy New Year!

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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