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Set up an acct for our kids 1.5 yrs ago just to 'reserve'

Customer Question
Set up an acct...

Set up an acct for our kids 1.5 yrs ago just to 'reserve' the name. don't remember the passwords. tried to bluff my way in and ended up linking her email address to my email account. help, please!!

Technician's Assistant: Are you logged into your email account on any other devices?

My phone and laptop

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Probably.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Can't think of anything. do you need the email addresses? what are the rates?

Submitted: 7 months ago.Category: Email
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Answered in 2 minutes by:
1/17/2018
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Are you still able to access your own email address now?
  3. What email account are you using - Gmail, Hotmail, or others?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
no you're a scammer!
Email technician: Jess M., Computer Support Specialist replied 7 months ago

Oh my God! I am very sorry about that confusion. You posted your question on our website and I am just a tech responding to you to help.

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Email technician: Jess M., Computer Support Specialist replied 7 months ago

Please check the link below for you to know our legitimacy as a company:

http://ww2.justanswer.com/about-justanswer

You placed a deposit but we guarantee our service and you can surely get your money back. Here is the link about refunding:

ww2.justanswer.com/help/how-can-i-request-refund

Thank you for using our service.

Best regards,

Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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