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I cannot reset my password. I have changed it several times…

Customer Question
I cannot reset my...

I cannot reset my password. I have changed it several times when traveling abroad, but now no combination I have ever used works. I have a new cell phone and do not know the number of my old cell phone. Please help. My email address is***@******.*** and it works just fine on my home computer, but no where else.

Technician's Assistant: Are you logged into your email account on any other devices?

Yes, on my IPAD with a different password ***** it works just fine.

Technician's Assistant: Happy to help. Want a weekly JustAnswer email to help with other issues? If so, what's your email address? And if you'd still like to talk to the Email Expert, I'll connect you shortly.

Customer:***@******.***. Yes, I would like to talk with an email expert.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I just need a workable password. Thanks.

Submitted: 7 months ago.Category: Email
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Answered in 30 minutes by:
1/16/2018
Email technician: bbao, IT Consultant replied 7 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,981
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> it works just fine on my home computer,

Via web or using a Mail app?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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