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I cannot send or receive email. I got an error code:

I cannot send or...

I cannot send or receive email. I got an error code: Ox8004210B.

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Also, says synchronizing subscribed folders. Receive an error message. I called Comcast but they couldn't help me.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

I have Kaspersky but I've had it a long time and this never happened before.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

That's it.

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Answered in 2 minutes by:
1/16/2018
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,264
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. When did this issue first occur?
Do you have Windows xp, vista, or 7, 8, 10?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,264
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified
Viet - Email Tech and 87 other Email Specialists are ready to help you
Ask your own question now

Thank you. On your computer, please click on the website below in order to connect with me remotely, then I can help you directly:

https://tinyurl.com/ycypacml
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Please type at the box below, then click on the Send button below to communicate with me. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
Starting late yesterday the emails wouldn’t work. I have Windows 1
Customer reply replied 7 months ago
I have windows 10

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/ycypacml
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
I be lost you on my computer
Customer reply replied 7 months ago
I’ve lost you on my computer.

Does outlook work now?

Ask Your Own Email Question
Customer reply replied 7 months ago
No
Customer reply replied 7 months ago
Could u get back to me on the computer?

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

https://tinyurl.com/ycypacml
, then click on Open or Run (or save) if prompted.
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Ask Your Own Email Question
Customer reply replied 7 months ago
Ok. I got the emails. Thank you. How do I sign off?

Is Outlook working now?

Ask Your Own Email Question
Customer reply replied 7 months ago
it's working. Thank you. How do I sign off?

I have already disconnected; it's signed off, you don't need to do anything else?

Ask Your Own Email Question
Customer reply replied 7 months ago
Thanks!

You're welcome.

Ask Your Own Email Question
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Viet - Email Tech
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 41,264
41,264 Satisfied Customers
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.

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