Email

Need Help With Email? Ask Your Email Questions Online

Ask a Computer Expert,
Get an Answer ASAP!

Email
This answer was rated:

When trying to retrieve email, I get a message asking me for…

When trying to retrieve...

When trying to retrieve email, I get a message asking me for the password ***** p06-imap.mail.me.com. I don't recognize this

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I have a account with Insight, Gmail, and iCloud. The email I'm trying to download is my Insight account

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Usually from my phone but I sometimes use a tablet. I just got a new tablet for Christmas

Technician's Assistant: What troubleshooting have you tried?

A bit of background first. Originally, I got into this when I received a message saying there was an insufficient balance to withdraw my my iCloud payment (it was 0). I tried downloading my emails to my PC and got the message about the password ***** p06-imap.mail.me.com. I assumed this was related to my iCloud account so I entered that password ***** several times. Didn't work, but I never had trouble with this before so I changed the password. Then I changed the password ***** all my email accounts - still no progress. Then I started doing internet research and found you

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nothing comes to mind

Show More
Show Less
Ask Your Own Email Question
Answered in 28 minutes by:
1/15/2018
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3,425
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you.

I am sorry for the issue. Based on the message you get, it looks like the saved password ***** your iCloud account is not correct, so you are asked to re-type. Before making any changes, I suggest checking if you can sign in to your iCloud account using its web mail interface, available on this link:

Link:

https://www.icloud.com/#mail

Let me know if you could sign in there.

Thanks,
IT Miro

Ask Your Own Email Question
Customer reply replied 1 month ago
Hello, I had no luck with the password ***** I provided my iCloud password ***** times and still keep getting the messages asking for my password. So I give up. I just removed my iCloud account from Outlook and will deal any issue in the future if I have to restore it. Thanks for trying to help. Patsy

I am still willing to help, so don't give up yet. There is a way to reset the password ***** an iCloud account, and I can assist you with that. Please type your iCloud e-mail address here and I will check for available password ***** options.

Thanks,

IT Miro

IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3,425
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified
IT Miro and 87 other Email Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask IT Miro Your Own Question
IT Miro
IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3,425
3,425 Satisfied Customers
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional

IT Miro is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

3,425 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
For the first time I was asked for my password. Up to now it
For the first time I was asked for my password. Up to now it has been automatic. I typed in what I had as a password ***** my records but it was not accepted' Please help … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I am having trouble with my google email contacts. I cannot
I am having trouble with my google email contacts. I cannot add in any new ones or edit the ones I have. I have 4 gmail accounts and all revert to the address book for the first one … read more
Justin Johnson
Justin Johnson
Training and Development Contractor
1,552 satisfied customers
I need to know if I can send myself e mail from another
I need to know if I can send myself e mail from another computer. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I want to cancel the account and don't want you to try and
I want to cancel the account and don't want you to try and make me stay. … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
I need my 1040 statement for tax purposes. Also my wiffe's.
I need my 1040 statement for tax purposes. Also my wiffe's. How do I get it for download ? do I get it t … read more
Donna French
Donna French
Bachelor of Science
46 satisfied customers
I cant pull up my email. Gmail. On a phone and on my laptop.
I have changed my password ***** few days ago and it was working then.… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
My emails are not updating. Outlook. On my mac. It is asking
it is asking for my password ***** is not accepting. I tried for new one but can't seem to get it. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
I have been trying to deactivate my account in Facebook; I
I have been trying to deactivate my account in Facebook; I get as far as the page where they ask my for my password; apparently I do not remember because the one I use for everything claims TO BE INCO… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
My computer is bogged down. I need to clean "stuff" out. Is
My computer is bogged down. I need to clean "stuff" out. Is Slim Cleaner Plus supported by Microsoft? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just got a new phone but my app did not transfer over. I
Hi! I just got a new phone but my app did not transfer over. I ended up starting a new account but I don't want that account. I also don't know my old use rname and passward since its been so long. Ca… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
After a lot of trouble trying to input the info you ask fo,
after a lot of trouble trying to input the info you ask fo, I started over and was informed me that my email address and iphone number were already taken (By me, I guess) How do I start over? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
A question about gmail.com. It is about the following. I
A question about gmail.com. It is about the following. I have been talking to a lady who seems to be in Davao City in the Philippines. Her email ends with gmail.com. I have been told that if she reall… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Is not my e mail Is Facebook in my phone. Yahoo. Att.net. I
Is not my e mail Is Facebook in my phone JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: Yahoo JA: How do you usually access Yahoo? On a phone or tablet, or through a web brows… read more
Moses C
Moses C
Bsc
412 satisfied customers
I have an error message that says," the package repository
I have an error message that says, " the package repository is corrupted". How do I fix this? … read more
Cody
Cody
Computer Science
1,840 satisfied customers
I just want to start a new yahoo account. Actually both. I
I just want to start a new account I think someone is going into my email … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I had an email using sbcglobal.net in the past but use a
I had an email using sbcglobal.net in the past but use a Yahoo email address for the past 9 years. I was having trouble signing into my Yahoo email, when I entered my password ***** took me to an AT&T… read more
Josh
Josh
It Support Specialist
Associate Degree
5,145 satisfied customers
Is my cell phone I can get my facebook account back. I try
Is my cell phone I can get my facebook account back … read more
Kris R
Kris R
IT Manager
Computing
3,150 satisfied customers
No aol gold lost it yesterday when we all had a power
no aol gold lost it yesterday when we all had a power outage … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,325 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x