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I can’t relay messages in mail. Aol. Phone. Settings

I can’t relay messages...

I can’t relay messages in mail.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Aol

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

Settings everywhere

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just that I can’t forward or reply to emails

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Answered in 4 minutes by:
1/15/2018
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Email
Satisfied Customers: 6,155
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Please clarify your problem, you cannot receive emails or send them?

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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 7 months ago
I cannot return or forward emails

OK, so you can compose and send emails?

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Customer reply replied 7 months ago
I can receive and send a new message back but only in a new message

Can you explain what is exactly happening, when you try to forward any email?

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Customer reply replied 7 months ago
I am told the email can not send because the server will not allow it.

Can you tell me the exact error message and code which you get?

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Customer reply replied 7 months ago
A copy has been placed in the Outbox. Rejected by server because it does not allow relaying

Do you use iPhone?

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Customer reply replied 7 months ago
an Apple 7

OK, please follow the steps from the link below and let me know how it goes for you?

https://www.iphonefaq.org/archives/974021

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Did you try the steps?

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Customer reply replied 7 months ago
there are two servers listed. The second one I have no idea where it came from but it has my real SMPT number, 587
My real SMTP has server port 465 I can’t get in to change either one

Can you delete the 465 SMTP server and then try to enter the username and password ***** the 587 SMTP server.

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Customer reply replied 7 months ago
I can’t see to be able to delete or add at either site
Customer reply replied 7 months ago
I deleted the one I didn’t know. But now it says my password ***** ***** correct

OK, when it says the password ***** ***** does it give you the option to change or enter a new password?

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Customer reply replied 7 months ago
No

OK, restart the phone and then, follow the steps from the link which I have posted earlier.

sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Email
Satisfied Customers: 6,155
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting
Verified
sudipto_dutta and 87 other Email Specialists are ready to help you
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sudipto_dutta
sudipto_dutta
sudipto_dutta, Computer Hardware Engineer
Category: Email
Satisfied Customers: 6,155
6,155 Satisfied Customers
Experience: Computer Hardware EngineerCertificate Course In Computer Maintenance,8+ years of Experience in computer troubleshooting

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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