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I am using AOL Shield, because I have VIsta for windows; my…

Customer Question
I am using AOL...

I am using AOL Shield, because I have VIsta for windows; my wife has windows 7 but she can not access AOL Desktop. Does she need another username and password ***** access Desktop.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Submitted: 7 months ago.Category: Email
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Answered in 5 minutes by:
1/15/2018
Email technician: Kraig, Computer Support Specialist replied 7 months ago
Kraig
Kraig, Computer Support Specialist
Category: Email
Satisfied Customers: 625
Experience: Using and troubleshooting email problems for many years.
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Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Email technician: Kraig, Computer Support Specialist replied 7 months ago

I ​am sorry to hear that your wife is having trouble accessing AOL Desktop. The most likely cause for this is a corrupt file. Reinstalling it should fix the problem.

You can even go as far as downloading the latest version of AOL Desktop which is AOL Desktop Gold, which can be downloaded after she sugns into her AOL account at http://mybenefits.aol.com/​.

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Kraig
Kraig
Kraig, Computer Support Specialist
Category: Email
Satisfied Customers: 625
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Experience: Using and troubleshooting email problems for many years.

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