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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2804
Experience:  Computer Software Support Specialist for more than 10 years
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Internet is down at my homePetersham for last 3 weeks, Phone

Customer Question

Internet is down at my home*****Petersham for last 3 weeks, Phone calls are not responding , nothing received from OPTUS The problem is tech required at home to replace rusted connection to ouitside of building.
JA: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?
Customer: This is from my office. Home outage means no internet , no phone no alarm system
JA: Are there any antivirus or firewall settings that could block you from receiving mail?
Customer: Not that I know
JA: Anything else you want the Email Expert to know before I connect you?
Customer: Yes , how do we get service ?
Submitted: 10 months ago.
Category: Email
Expert:  bbao replied 10 months ago.

Sorry to know the trouble. Please let me check Optus outage status to confirm the issue. Won't be long.