Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can't get into my E mail. My computer had an issue and…

Customer Question
I can't get into...

I can't get into my E mail. My computer had an issue and went down, it is partially up now. looks like it wants a pass word when in the past I didn't have a pass word to get into my mail

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
1/9/2018
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago
Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 40,811
Experience: Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
Verified

Hi,
I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Email technician: Viet - Email Tech, Computer Support Specialist replied 6 months ago

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Have found a second e-mail address when I went to look at my
Hi have found a second e-mail address when I went to look at my e-mail information - the second account address is***@******.***- I do not know with this account and they by information live in Nevada… read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I can't get in, and I tried the pass word I thought I had,
I can't get in, and I tried the pass word I thought I had, but was not successful. The other e-mail available to me was my husband's, ***** *****. However, he passed away and I don't know his pass wor… read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
I am not able to access my e-mail account. I accidentially
I am not able to access my e-mail account. I accidentially downloaded an update to my mac and it only partially loaded then seemed to freeze.. On Friday I had to take my computer to a technician who h… read more
JUNKO LOUISE
JUNKO LOUISE
BSC
2 satisfied customers
I have had the same e-mail address for years and if I
Hello I have had the same e-mail address for years and if I changed it now I will have to contact all my friends and other important people that my e-mail address has been changed that is no problem b… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have lost my e-mail acct, I had someone come out to help
I have lost my e-mail acct, I had someone come out to help with it. The pass word I had written down is not the one that g-mail knows. What can I do????????? Help!!!!! … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
I cannot access my yahoo e-mail.. and I need that account...
I cannot access my yahoo e-mail.. and I need that account... … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
How can I get my pass word? my computer went down and I lost
how can I get my pass word? my computer went down and I lost my e mail & I don't remember my pass word … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I was using hotmail as my address then ,all of sudden what
i was using hotmail as my address then ,all of sudden what was hotmail .turned to outlook !!!! all of a sudden my hotmail pass words DONT work !i have put in new pass words & none work , because they … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
I forgot my yahoo e-mail as i had to change my e-mail due to
i forgot my yahoo e-mail as i had to change my e-mail due to hacking. my pass word also had to be changed. my tech at my computer club had to clean up my computer. how do i get a new yqhoo input of my… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My msn e mail acct is not recognizing my pass word appears
my msn e mail acct is not recognizing my pass word appears to be off line i have tried alot of procedures going to hot mail direct same results not recognizing pass word … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
Royal Canadian Legion Boyle #169 We have ordered Windows 10.
Royal Canadian Legion Boyle #169 We have ordered Windows 10. I was able to get it up and running checking it out when I shut it down, I went to get into it I was not able to put the pass word in. It k… read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
40,811 satisfied customers
My password ***** my I-phone 4s for e-mail is saying is wrong.
My password ***** my I-phone 4s for e-mail is saying is wrong. But I changed the password ***** my home computer, and it up and running. Went back in to my I-phone and no luck. Went by the Apple store… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Please help me retreave my e-mail from my old [email protected]
Please help me retreave my e-mail from my old [email protected] to my new e-mail [email protected] i kept having problems with my pass word. aAfter waiting 12 hours I still couldn't get any h… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Im not at all sure that changing my pass word has fixed the
I'm not at all sure that changing my pass word has fixed the problem. However I will not know until a friend from Europe is trying to contact me. If it didn't work will you at least help me to open a … read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I type in my e-mail address and my e-mail appears WITHOUT
I type in my e-mail address and my e-mail appears WITHOUT signing in, then when I try to click onto an letter the computer will not respond. In other words I can see my e-mail I just can not read it. … read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
40,811 satisfied customers
i have had a lap top for app 5 years when i went with g mail
i have had a lap top for app 5 years when i went with g mail i had to give you a pass word ,well i have commpletly forgoton what that was, i have never had to use it but now i am going to u'k and woul… read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
40,811 satisfied customers
I NEED SOME HELP ON 6 WEEKS HOLIDAY AND WILL NEED TO OPEN MY
I NEED SOME HELP I AM GOING ON 6 WEEKS HOLIDAY AND WILL NEED TO OPEN MY E MAILS WHILE I AM OVERSEAS I AM TOLD I WILL NEED MY PASS WORD WHICH IS APP 4 YEARS OLD TO OPEN MY MAIL BOX ON SOMBODY ELSES COM… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
I still have the same problem I had be for when I try to get
I still have the same problem I had be for when I try to get in my aol e-mail it still says to change my pass word every time I want to get in to my e-mail is there a way to get it with out seting my … read more
Viet - Email Tech
Viet - Email Tech
Computer Support Specialist
40,811 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x