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Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.I am very sorry about your issues. Few things first:
Please let me know by replying to me here so that I can help you further.Best regards,Jess
Are you using a Windows computer?
Thank you for writing back with that information.
Can I remotely access your computer so that I can directly check and fix the issues while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
I can see that you requested for Secure Remote Assistance but I cannot see it from my end. Anyhow, we can continue with remote access and will ask our moderators to fix this remote session request later.
For me to remote in, we need a remote access tool. Please click on the link below, then click on the green I Agree button, then download the remote access tool. After downloading, please run it so that you can join me in the remote session.Here is the link:http://www.justanswer.com/remotedesktop/join.aspx?Session=8b8f3d66-9124-447e-827a-91c043a2eb8e
Thank you for your patience. Your issues with your online banking was resolved through Secure Remote Assistance.
Please remember to rate my service positively (3-5 stars/faces) if this helped. If you need further assistance, please let me know so that I can assist you further.
Thank you for using our service. If you need assistance in the future, you can request me any time by posting a new question starting with "For Jess M" so that I can assist you immediately.