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My email will not send out. A friend suggested I have been…

Customer Question
My email will not...

My email will not send out. A friend suggested I have been blacklisted by the server error suspected spam OB703 also numbers starting 558.

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Stuck in out box since 6/1/2018

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

Have had these checked out by someone fairly savvy, took an dhour and a half

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I use gmail but work mainly on bigpond.com

Submitted: 7 months ago.Category: Email
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Answered in 42 minutes by:
1/9/2018
Email technician: Jess M., Computer Support Specialist replied 7 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. How do you access your email account to send and receive emails? Is it through a web browser? or through an email program like MS Outlook 2016?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 7 months ago
Thank you for responding, Jess. In the meantime I went back to basics and cleared my outbox on Outlook, then retyped and resent individual messages, which have all been delivered. I realized one had been forwarded to me, and I usually delete previous addresses before forwarding, but had not done so this time. I think that may have been the problem, because the message went once I deleted those. Valmai
Customer reply replied 7 months ago
Thank you for your offer, no longer necessary thanks, Valmai
Email technician: Jess M., Computer Support Specialist replied 7 months ago

You're welcome and I am glad that your issues were fixed. If you need anything else later, please let me know. I will be happy to assist you further.

Best regards,

Jess

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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