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I'm not able to log into my bellsouth email that I have had…

Customer Question
I'm not able to...

I'm not able to log into my bellsouth email that I have had for years. I am locked out

Technician's Assistant: Are you logged into your email account on any other devices?

My last device was my cell phone and now I'm locked out of that

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I thought I did but its been so long I'm not sure anymore

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No just would love access to this very old email

Submitted: 5 months ago.Category: Email
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Answered in 9 minutes by:
1/9/2018
Email technician: RussellA, Information Systems Manager replied 5 months ago
RussellA
RussellA, Information Systems Manager
Category: Email
Satisfied Customers: 275
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
Verified

Please reset your password ***** this tool: https://m.att.com/my/#/forgotLoginLanding?Flow_Indicator=FID

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Customer reply replied 5 months ago
This method does not work for me. I have already tried this without success
Customer reply replied 5 months ago
I do not wish to pay anymore. I would think I could have a solution for the original 42.00 paid
Email technician: RussellA, Information Systems Manager replied 5 months ago

Yes please follow this link:

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Email technician: RussellA, Information Systems Manager replied 5 months ago
Ask Your Own Email Question
Customer reply replied 5 months ago
The problem is that the email I have tied to the account is the email I can't get access to. For me to fill in forgot User ID, it is asking for the bellsouthemail I cant access
Customer reply replied 5 months ago
I guess that is all you have to offer. That was as far as I had gotten before on my own. I don't feel this was an acceptable solution and not worth 42.00.
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RussellA
RussellA
RussellA, Information Systems Manager
Category: Email
Satisfied Customers: 275
275 Satisfied Customers
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.

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