Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I am trying to recover an email account. I no longer have…

Customer Question
I am trying to...

I am trying to recover an email account. I no longer have the phone number set up for recovery. I do not know the current password. I know an old password. I do not know the exact month and year I opened the account. Google doesn't believe I own it. I am locked out. Please tell me you can help me!!

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I'm sorry. I am not in that email. I'm in another gmail account and Google doesn't think I am the same person.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Old phone number, no security questions on file.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 2 minutes by:
1/9/2018
Email technician: Chris L., Support Specialist replied 6 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you. This is a very difficult situation as there is no one you can speak with at google and account recovery is automated. What I can do is provide you with all the tips and tricks about what is required for a successful recovery however I cannot promise this will get you back into your account.

Ask Your Own Email Question
Customer reply replied 6 months ago
Ive tried everything. If you cannot help me can I get my money back?
Email technician: Chris L., Support Specialist replied 6 months ago

Yes of course. If my information does not help you just go to this link http://ww2.justanswer.com/help/how-can-i-request-refund-0

Now for your gmail. If you have already tried all of the steps at the password ***** page here then unfortunately you may not be able to recover this account unless you can remember the password ***** use the back up options that are showing to you.

Gmail being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account or continue to tell you that they cannot verify the account is yours.

Depending on the recovery options you set up on your account you will likely be shown some or all of the following in order to prove it is yours.

Last password ***** remember

Answer security questions

Enter the account creation date

Get a text via mobile phone with a code

Now let me give you some tips for a successful recovery.

The last password ***** remember question needs to be 100% correct or else you will fail recovery.

The security question would also need to be 100% correct.

The creation date question is very tricky since almost no one remembers. This one does not have to be 100% accurate however it needs to be close, I would guess it needs to be within a month or so but the year must be correct. Some things you can do to help you remember when you created the account are:

Finding the account creation verification e-mail which would have been sent to another account you owned at the time.

If it was created as part of a new mobile device setup, check the date on the sales receipt for the device.

If the account was created for starting mobile device service, check the start date of your mobile contract.

Asking contacts if they saved a change-of-email message sent from the new Gmail account or any other e-mail you sent when the account was new.

Checking the creation date of any other accounts opened at the same time, like: PayPal, eBay, Facebook, Amazon, etc.

If you still have access to the account (perhaps from a mobile device still signed in) check the All Mail label for the original account creation e-mail or the oldest messages you still have saved.

Now as far as the code being sent to your phone goes. If you are able to get this you should be able to recover the account. If you are still denied after getting the code you likely entered one of the other things incorrectly.

Here are some more tips of things google tracks which will help prove it is your account. When trying to reset the password ***** do some from a location that you have logged into the account from before and if possible from the same computer. If you try resetting the password ***** a computer or location that you never logged into the account from before your chances of getting back in will be reduced.

All of the above said you basically need to keep trying if you want to get back into the account and try and figure out which information you have gotten wrong.

Google leaves account security 100% up to you, the user. So if you never updated your recovery options or they are out of date for example you left a phone number on the account you no longer have access to then you are out of luck.

Hopefully this saves you some time in the long run and prevents anything like this from ever happening again. It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not great news news but you are just rating me personally and not google, their policies, or the situation itself.

Thank you.

Ask Your Own Email Question
Customer reply replied 6 months ago
You want to charge me an additional $39. You didn't answer my question.
Email technician: Chris L., Support Specialist replied 6 months ago

That is an automated offer the website sends through. I am not trying to charge you extra. I just gave you all of my info on getting back into the gmail account. As I said if unsatisfied for any reason use the link at the top of my reply to refund.

Ask Your Own Email Question
Email technician: Chris L., Support Specialist replied 6 months ago

The answer though to keep it simple is this, if you did not update your recovery options such as your phone number and you cannot correctly answer the questions google asks you when you try and reset then you are not going to get back into the account unless you remember the password. Google is very strict with security so the process is difficult for that reason.

Ask Your Own Email Question
Customer reply replied 6 months ago
How much have I been charged so far? $5 deposit, $53 for my first question and now an additional$39 for you to trouble shoot it for me? I don't have any more money in my account until I get paid on Thursday. Please advise.
Email technician: Chris L., Support Specialist replied 6 months ago

Charges do not show up on my end. Basically this site acts as a middleman between us so the site handles the billing, I just see an amount I receive if you are satisfied. You can email them directly at***@******.*** and they can tell you that. But as of now I have been paid nothing for my time spent with you.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
5,765 Satisfied Customers
Experience: Certified Email Expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

5,765 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am having trouble trying to recover my old email. I have
I am having trouble trying to recover my old email. I have tried different passwords now I'm locked out. … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I set up the gmail account matrik******[email protected] years ago
I set up the gmail account matrik***********@******.*** years ago as a spare but as good as never used it. Now the situation has arrisen that the server/provider of the email account i have been using… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have two accounts but one of them an old account I cannot
I have two accounts but one of them an old account I cannot access because it doesn't recognise the password. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My father forgot his password. No longer has phone to get
My father forgot his password. No longer has phone to get verification code. Also can't answer any recovery questions. Can he recover his gmail account? … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I had an email addresss then i went to retrieve my email &
i had an email addresss then i went to retrieve my email & had to open a new account. I then deleted the hopefully new account but still cant get into my old account which i want … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Google couldn't sign me in at. I have been able to answer
Yes I have been able to answer the security question … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I am struggling with my phone, have created a new gmail
I am struggling with my phone, have created a new gmail address and google refuses my password, which was created at the exact same time my new gmail was. Really frustrating. My gmail is***@******.***… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I somehow locked myself out of my gmail account and nothing
i somehow locked myself out of my gmail account and nothing is working to get it fixed … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Today I signed out of my gmail account and later could not
Today I signed out of my gmail account and later could not remember my password. I tried using the verification code sent to me by gmail, but was told my email was "malformed", so it didn't work. I do… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
My boyfriend was diagnosed with dementia and also had a
My boyfriend was diagnosed with dementia and also had a stroke. He wants to recover his old email, but I am unable to help him. I am his girlfriend Corrie King and my email is***@******.***. Please em… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I have been in prison for two years my phone number
I have been in prison for two years my phone number associated with my gmail account is no longer activated I am also locked out of my yahoo account which I have as my recovery email and my recovery e… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I changed my phone number a month and a half ago and as as I
I changed my phone number a month and a half ago and as long as I kept the old phone I ccould access my gmail....but I HAD to get a new phone since the old phone was so old....now I'm locked out of my… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I hope you can help me. On Thursday of last week, I changed
Hi! I hope you can help me. On Thursday of last week, I changed the passwords of about 10 Gmails because my co-advisor and I were in the process of firing a student editor. All of the Gmails are fine … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,331 satisfied customers
I am showing an old gmail account and cannot access it. I
I am showing an old gmail account and cannot access it. I have no idea the password, have no access to old recovery emails and do not know the phone # ***** with it or when it was created but I need t… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Cant access 2 of my gmail account 1 is *@gmail which has an
Cant access 2 of my gmail account 1 is *@gmail which has an old number for recovery which I no longer have and the other is *@gmail (maiden name ) that ends in 88 put the number I have is 85528288 and… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
562 satisfied customers
I haven't used my computer in six months. I think I forgot
I haven't used my computer in six months. I think I forgot my gmail user name and definitely forgot my password. I need to use my gmail account desperately. The screen name I am using now belongs to a… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I have two email accounts and I've forgotten the password *****
I have two email accounts and I've forgotten the password ***** the second one and I can't retrieve it because the recovery phone number and the recovery email address are no longer in effect… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Hi. Im trying to access my old gmail account. Google isnt
Hi. I'm trying to access my old gmail account. Google isn't letting me. I go to sign in with this address: [email protected] ...and it says it's being used by someone else. I'm the only person who would … read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x