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Unable to get on my gmail. I was uploading new version of…

Customer Question
Unable to get on...

Unable to get on my gmail. I was uploading new version of gmail. received phone and text while downloading new app. i'm now unable to receive emails from my account. they keep telling me to contact my administator of my account. I don't know who that is. how can I get this fixed. my business receives most of my bills through gmail.

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

Internet is great. the problem is my password ***** while downloading app because of phone call and text. the system will not recognize my old passwords. therefor will not let me sign back on.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No

Submitted: 6 months ago.Category: Email
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Answered in 6 minutes by:
1/9/2018
Email technician: RussellA, Information Systems Manager replied 6 months ago
RussellA
RussellA, Information Systems Manager
Category: Email
Satisfied Customers: 275
Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.
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Is this issue on your phone or on the computer as well?

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Email technician: RussellA, Information Systems Manager replied 6 months ago

Restore a suspended Gmail account

This page is for people who manage email accounts for a company, school, or other group. To restore your gmail.com account, read about disabled accounts.

If Google suspends a user's Gmail account for violating Google mail policies, you might be able to restore their email service. To do this, you must sign in to the Google Admin console as a G Suite administrator.

While the user's account is suspended, they can't send or receive mail. But they can keep using Drive, Calendar, and other Google services.

You can't restore a Gmail account if...

  • The same user's account has already been suspended 5 times during the same calendar year.
  • Google requires waiting 24 hours, then restores the account automatically. In extreme cases, this can be required to keep our systems healthy.
  • The user has an abusive account status.
  • You're using the legacy free edition of Google Apps.

Restore a suspended Gmail account

Here's how to restore a Gmail account that's been suspended by Google. To restore an account suspended by a G Suite administrator, see restore a suspended account.​

  1. In your Google Admin console (at admin.google.com)...

  2. Go to the user’s account page.
  3. At the top right, click Restore . (If the restore option isn't available, you must wait up to 24 hours before the limits are reset automatically. During this time, the user can still use other Google services.)
  4. In the pop-up message, click Reset user.
    The user's Gmail account will be enabled within 15 minutes, after which they can sign in and access their email.
  5. Click Learn more to find out how the user can avoid exceeding bandwidth limits in the future.

5 times per-year limit

You can only restore the same Gmail account 5 times each calendar year. If an account gets suspended more often than that, no one can reset it, including Google Support.

To help a user avoid getting their account suspended, show them Google mail policies.

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Email technician: RussellA, Information Systems Manager replied 6 months ago

I take pride in providing quick solutions to your inquiries. If you are satisfied please mark this as answered, and leave me a rating and feedback. If you have any further questions, please don't hesitate to open another query directly with me.

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RussellA, Information Systems Manager
Category: Email
Satisfied Customers: 275
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Experience: 20 Years of Experience, 14 Years in Corporate America, 2010 Engineering Excellence Award.

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