Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Our Microsoft account expired and a few days ago we

Customer Question
Our Microsoft account expired...

Our Microsoft account expired and a few days ago we reinstated it with Office. Outlook was working great. Yesterday we got a strange call saying we needed to pay $200 for one year or $500 for five years for a registry or it would be disconnected. Didn't proceed, not sure if it was phishing. . Now Outlook doesn't work. Not sure if it's related or something else or how to get Outlook working again.

Technician's Assistant: Is your Outlook file saved to cloud storage services like Dropbox, Google Drive, or OneDrive?

I don't think so

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

When I was typing a document from an e-mail, the screen turned a light color and from then on can't use it.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
1/9/2018
Email technician: Chris L., Support Specialist replied 6 months ago
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
Experience: Certified Email Expert with over 10 years experience.
Verified

Hello my name is ***** ***** I will be happy to assist you.

Ask Your Own Email Question
Email technician: Chris L., Support Specialist replied 6 months ago

The call was absolutely a scam, it is very well known and we see this type of tech support scam often. No legitimate company would ever contact you this way. Your computer does not report its status to anyone. Usually what will happen is once you are in contact with them they will lie to you about issues that your computer does not have such as it is being hacked or has viruses. They will then attempt to charge you many hundreds of dollars to fix the fake issues. If they call you again just hang up. Remember microsoft will never call you like this. My goal is to give you the best experience possible! I hope I have earned a 5 star rating for providing you a quick answer! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Ask Your Own Email Question
Customer reply replied 6 months ago
Ok - so Outlook must not be working for some other reason. I opened a PDF attached to my e-mail and the screen faded and now I can't get into Outlook. What should I do?
Email technician: Chris L., Support Specialist replied 6 months ago

Did you renew your outlook subscription?

Ask Your Own Email Question
Customer reply replied 6 months ago
I renewed Outlook under my name - it used to be under by husband's name - and it was working fine for several days.
I did put in the credit card info
Email technician: Chris L., Support Specialist replied 6 months ago

Ok then you may have another issue going on. Can you close and re open outlook and see if it works?

Ask Your Own Email Question
Customer reply replied 6 months ago
I tried that and it didn't work. Older person and not good with the computer.
Email technician: Chris L., Support Specialist replied 6 months ago

Ok you asked for remote service but your payment failed if you can get that fixed I can remote in and see what the problem is

Ask Your Own Email Question
Customer reply replied 6 months ago
When I click on Update Payment info it says to change password ***** but I don't have a password ***** you.
At the bottom it looks like the last four digits of the VISA card are there
Email technician: Chris L., Support Specialist replied 6 months ago

Let me see if customer service can help you

Ask Your Own Email Question
Customer reply replied 6 months ago
thank you
Customer reply replied 6 months ago
Should I keep waiting
Email technician: Chris L., Support Specialist replied 6 months ago

It doesn't look like your payment went through for remote support but I can still help through chat. Restart the computer and try opening outlook again and let me know what happens.

Ask Your Own Email Question
Customer reply replied 6 months ago
My outlook still doesn't work. I tried to get to come up in safe mode and it was there for a minute and then went away again.
Customer reply replied 6 months ago
Is there something else I can do?
Email technician: Chris L., Support Specialist replied 6 months ago

It is hard for me to say, I really need to see the issue myself. Normally we charge in advance an additional fee for remote service but if you would like I will have a look at no additional charge

Ask Your Own Email Question
Email technician: Chris L., Support Specialist replied 6 months ago

I can have a look and see what is going on.
Please click HERE and then click agree, a file called elsinore screen connect will download and you need to click that and allow it to run.

Ask Your Own Email Question
Email technician: Chris L., Support Specialist replied 6 months ago

Did you want me to connect?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Chris L. Your Own Question
Chris L.
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 5,765
5,765 Satisfied Customers
Experience: Certified Email Expert with over 10 years experience.

Chris L. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

5,765 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Well yesterday all of a sudden appeared under Mailboxes
Well yesterday all of a sudden appeared under Mailboxes "Flagged" 500 " … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
A few wks ago I bought a subscription to Microsoft 365. I
A few wks ago I bought a subscription to Microsoft 365. I print and mail newsletters every month and have used Work that came with my computer 3 yrs. ago. I printed the letter yesterday but cannot get… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
51 satisfied customers
Thank you. we just converted our office outlook to
hi, thank you. we just converted our office outlook to gmail...... how do we sync our outlook calendar to gmail calendar? … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
Whats the best practice to archive Outlook Office365
Hi.Whats the best practice to archive Outlook Office365 mailboxes that also have online archive enabled? I need to archive both primary mailbox and the online archive of leaving user. Thanks… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
75 satisfied customers
I am having troubles sending my prayer group email out. The
I am having troubles sending my prayer group email out. The computer I own now was a refurbished computer that was given to me. when II send out the group one time it goes with out a hitch but ten the… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Deaf couple. My wife got email from Outlook, we do not know
Hello Pearl, my name is***** and Deaf couple. My wife got email from Outlook, we do not know if it is true? Subject: Request 688 - on pending from outlooklivemessage688.email.68815 (at) evetek.com … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I recieved a message from Outlook Group - New Message (ID:
I recieved a message from Outlook Group - New Message (ID: 56L3), and re-signed in as they requested. Now i'm wondering if i did the right thing. I have the email if you want to see it. Thank you … read more
John
John
System/Network administrator
High School or GED
2,073 satisfied customers
Hi, Yesterday I did a software update on my MacBook Pro (version
Hi, Yesterday I did a software update on my MacBook Pro (version 10.6.8) and now my Outlook for Mac (Office for Mac 2011) will let me receive, open and move emails but I cannot create, reply to or for… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Our Microsoft Outlook is not connecting to our server. Yet
Our Microsoft Outlook is not connecting to our server. Yet we can access data and internet through the server. Outlook is saying 'Disconnected' and that the last update was on 11 Feb 2013 which was wh… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I cannot receive emails in my gmail account. I can send them,
I cannot receive emails in my gmail account. I can send them, though. Technical answers for techies will not help me. I need an elementary walk through exactly each step to get my account up and runni… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I can no longer access my Hotmail account. I get a message
I can no longer access my Hotmail account. I get a message that says "It looks like someone else may be using your account". When asked how I want to receive my security code the system wants to use a… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
5,765 satisfied customers
Ive been running OUTLOOK 2007 for several years now. All of
I've been running OUTLOOK 2007 for several years now. All of a sudden when I click on the CONTACTS folder, I get "cannot display folder" I booted a backup duplicate drive from 2 weeks ago and it shows… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
Hi, I am receiving mail but suddenly cannot get mail in outlook This
Hi, I am receiving mail but suddenly cannot get mail in outlook This is what it says INVALID CERTIFICATE Microsoft office outlook cannot sign or encrypt this message because your certificate is not va… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Can you help us with the following problem? We regularly send
Can you help us with the following problem? We regularly send out a newsletter via a software, Newsletter Pro (which we own) and have been using without any difficulty for over 8 years. Yesterday we s… read more
WebGuy101
WebGuy101
Owner
Master Certified Tech Support Pro
111 satisfied customers
I accidently uninstalled outlook 2003, which is where I got
I accidently uninstalled outlook 2003, which is where I got my email. What can I do to fix this?… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I sent an email to the wrong address the file was to big it
I sent an email to the wrong address the file was to big it bounced back how can I stop it from resending… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
In outlook when I type a URL link in the body text it appears
In outlook when I type a URL link in the body text it appears in the same color as the text of the email but then when I press the space key the URL link color changes to ugly yellow. How did this hap… read more
Santonu
Santonu
Hardware Engineer
PGDCA
3,434 satisfied customers
I am a veteran of World War 2 who is currently the editor of
I am a veteran of World War 2 who is currently the editor of the 17th Airborne Division's monthly newsletters in which I document personal and news/history of our paratroopers' experiences in battles.… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x