Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Apparently it has crashed and I can't sign in, please help.

Customer Question
Apparently it has crashed...

Apparently it has crashed and I can't sign in, please help

Technician's Assistant: Are you logged into your email account on any other devices?

I don't know

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not that I know of

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

What is my email account name and password?

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
1/9/2018
Email technician: Richard, Email Systems Specialist replied 6 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,064
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the device that crashed please?

Thank you

Ask Your Own Email Question
Customer reply replied 6 months ago
securely connect to fix my device
Email technician: Richard, Email Systems Specialist replied 6 months ago

Ok, please offer it and I can then accept the request

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I am administrator of our google account. I am trying to add
I am administrator of our google account. I am trying to add an email account to our Burkemontbaptist.org managed account. I've gone to settings - accounts - add another email address. It says to conf… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
It always asks me to sign in, which it never did before.
It always asks me to sign in, which it never did before. Then it asks for a password, which I don't recall ever having, either. THEN it says it will send a verification code via e-mail, when it won't … read more
John Castle
John Castle
BSC in Computing Network Management and Design
138 satisfied customers
Forgot my google password,,,,can't login to gmail. No my
security questions i do,don't have the phone anymore … read more
Richard
Richard
Email Systems Specialist
47,064 satisfied customers
I wasn't given or can't find the password for my new gmail
I wasn't given or can't find the password ***** my new gmail account. … read more
Richard
Richard
Email Systems Specialist
47,064 satisfied customers
I am trying to recover my gmail account but having no luck.
I am trying to recover my gmail account but having no luck. When it sent a code I did not get to it right away and then it said the URL was not working. I can remember the exact date I opened the acco… read more
Richard
Richard
Email Systems Specialist
47,064 satisfied customers
I am helping my friend Lawson from New Orleans get into his
I am helping my friend Fred Lawson from New Orleans get into his yahoo account. He's here in Houston right now, and the password ***** not work. We tried all the questions, and apparently they don't w… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I just lost an email account which i've had for years. I
i just lost an email account which i've had for years. I don't remember the password ***** all verification processes are not helpful. I included a password ***** I used before FOR SURE, and it did't … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Yesterday and again today I changed my password for Google
Yesterday and again today I changed my password ***** Google accounts per directions since there was suspicious activity on my e-mail. Now no No new e-mail comes through except for stuff going to the … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I can't access my email account. I'm 70 years old - I assume
I'm 70 years old - I assume Google is my service provider … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
My Toshiba computer will not recognize my 2 gmail account passwords.
My Toshiba computer will not recognize my 2 gmail account passwords. I'm not sure if this is a Toshiba issue or my gmail accounts. On my Nook tablet I receive email but it will not send.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I have two email accounts and I've forgotten the password *****
I have two email accounts and I've forgotten the password ***** the second one and I can't retrieve it because the recovery phone number and the recovery email address are no longer in effect… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I am unable to send or receive an email message, apparently
I am unable to send or receive an email message, apparently I am not using the correct password. Message also states server pop att.yahoo.com My user name is correct. what must I do to change my passw… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Hi there - I have an old Telus.net email account that has not
Hi there - I have an old Telus.net email account that has not been used for some years but Google has it as my principle email. It is not and when I went to sign in I couldn't because I was not using … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
I have apparently forgotten my yahoo password. I'm locked
I have apparently forgotten my yahoo password. I'm locked out and my back up email and phone were through my employer that I retired from in January. Yahoo has been sending email to the back up email … read more
Expert
Expert
hi - I have a serious problem - someone hacked my gmail account
hi - I have a serious problem - someone hacked my gmail account from her ipad and I need to delete the emails but don't have the ipad - I have deleted all the gmails by logging on online and then I de… read more
A. Stevens
A. Stevens
Computer Engineer
530 satisfied customers
HI, Someone has hacked an email account that I dont use and
HI, Someone has hacked an email account that I don't use and Yahoo has told me that unless i pay $130.00 for 6mths protection my pc is useless to me. the account that has been hacked is one that I don… read more
Richard
Richard
Email Systems Specialist
47,064 satisfied customers
I can't access my emails - [email protected] - I was getting
Hi I can't access my emails -***@******.*** - I was getting them thru my phone and for a week now I cannot access them -- I have tried everything - is there a problem with my acccount thanks Sandy… read more
authentech
authentech
527 satisfied customers
I have/had an email account in my husbands and my names, Richard
I have/had an email account in my husband's and my names, Richard and Cheryl ELdh. He died three years ago and I have not used the account but I would like to because it has all our contacts in it. Ap… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x